Open Evening – Meet The Undertakers
We love inviting people into our Kings Heath space to talk about what we do openly and honestly. And it’s always much more fun than it sounds! Have you ever wondered what goes on at a funeral home? Have you been “dying” to ask questions about what happens when...
Death Cafe, Hall Green 25th Nov
We’re holding a Death Cafe on Monday 25th November, 7-9pm, hosted by Carrie and Fran. At a Death Cafe, people sit and talk about death with plenty of tea, coffee and cake. The aim is to encourage open and supportive conversations and an exploration of all things...
Meet The Undertakers – Open Evening
We love inviting people into our Kings Heath space to talk about what we do openly and honestly. And it’s always much more fun than it sounds! In the wake of some heartbreaking stories in the press at the moment, it’s never felt more important to open our...Reviews on Google
Phoebe Gilmore
22:08 10 Dec 25
I am hugely appreciative of the care, humanity, and time Fran and everyone at A Natural Undertaking have had whilst stewarding us through the process of a funeral and cremation.
From the first phone call I knew they were the right choice! We were empowered to make decisions, think about everything and providing the low fuss funeral as per Duncan's wishes.
Fran reccomended the perfect celebrant (shout out to Kathy Day), ensured we had the right flowers with a nice touch, and accomadated our requests. All whilst ensuring ethics and sustainability are at the heart of their business- something important to me.
They approach death with listening ears, supportive words, and without fear - we were people in the early stages of grief and loss and A Natural Undertaking were the first people to make me smile and feel human.
From the first phone call I knew they were the right choice! We were empowered to make decisions, think about everything and providing the low fuss funeral as per Duncan's wishes.
Fran reccomended the perfect celebrant (shout out to Kathy Day), ensured we had the right flowers with a nice touch, and accomadated our requests. All whilst ensuring ethics and sustainability are at the heart of their business- something important to me.
They approach death with listening ears, supportive words, and without fear - we were people in the early stages of grief and loss and A Natural Undertaking were the first people to make me smile and feel human.
S K
11:12 05 Dec 25
When dad passed away in September, we were handed a booklet by the hospital which featured a number of adverts for funeral directors. A Natural Undertaking immediately stood out as an alternative to the traditional, more corporate firms. We'd seen their premises many times over the years and knew we wanted to contact them. From the first phone call when Fran talked us through what was going to happen, we instantly felt we were in safe hands. Carrie then took over and was always available to provide support, advice and updates. When we met her to talk through our ideas over a cup of tea it was warm, informal and friendly. It was really comforting to know that he was there and was being cared for by the team who are passionate about what they do.
Dad really didn't want a funeral or any fuss but we needed to say goodbye to him. We were able to take his flatpack coffin home with us and his grandchildren spent time decorating it which was hugely cathartic On the day of his cremation Carrie drove him, in style, on his final journey. We all enjoyed his send-off which was a heady mix of tears and laughter, culminating in his young granddaughter being in charge of the curtain closing button. He would have loved it and we know for certain that he'd have loved the team at A Natural Undertaking.
Thank you so much for all you do - we are so lucky to have you.
Dad really didn't want a funeral or any fuss but we needed to say goodbye to him. We were able to take his flatpack coffin home with us and his grandchildren spent time decorating it which was hugely cathartic On the day of his cremation Carrie drove him, in style, on his final journey. We all enjoyed his send-off which was a heady mix of tears and laughter, culminating in his young granddaughter being in charge of the curtain closing button. He would have loved it and we know for certain that he'd have loved the team at A Natural Undertaking.
Thank you so much for all you do - we are so lucky to have you.
Mandy “Mj”
12:30 09 Nov 25
We had no idea what to do when we started out. …
Carrie and the team were absolutely wonderful from start to finish in every way!!
Exceeded our expectations of a beautiful funeral for our Mum done the way we wanted. 🌷
Carrie and the team were absolutely wonderful from start to finish in every way!!
Exceeded our expectations of a beautiful funeral for our Mum done the way we wanted. 🌷
Amanda Tomlinson
04:41 17 Oct 25
Carrie and team were so professional and caring when mum died. From the moment they first arrived to pick up mum they put us at ease - no scary black morning suits just normal people doing their job with complete calmness and efficiency. My mum didn’t want ‘a funeral’ - she was very clear about that - they worked with us to provide exactly the requests that mum had defined. We were able to deliver mums wishes exactly as she wanted. Thank you Carrie you made it so easy for us. Amanda Tomlinson
John Sidwell
11:27 07 Oct 25
After some searching around, I approached the team at A Natural Undertaking in a very delicate place after the unexpected and sudden loss of my father. From the moment my phone call was answered, I was treated with the utmost respect and compassion.
The experience of the loss of my father was a difficult time but regardless of whomever I spoke to, I felt like we were all in safe hands. I had never done anything like this before and the team managed everything for me with regular check ins for my input to make sure that the day ran as smoothly as it could.
A special shout out to Carrie, Fran and Suzi who made me feel as though they cared about me and my family as well as making sure my late father was cared for.
In a time where I had no idea how to put one foot in front of another, Carrie and team were guiding me through it every step of the way. I would, without a seconds hesitation reccomend A Natural Undertaking.
In a time where the world feels dark, these guys provide the light to help you through.
Thank you to all involved.
The experience of the loss of my father was a difficult time but regardless of whomever I spoke to, I felt like we were all in safe hands. I had never done anything like this before and the team managed everything for me with regular check ins for my input to make sure that the day ran as smoothly as it could.
A special shout out to Carrie, Fran and Suzi who made me feel as though they cared about me and my family as well as making sure my late father was cared for.
In a time where I had no idea how to put one foot in front of another, Carrie and team were guiding me through it every step of the way. I would, without a seconds hesitation reccomend A Natural Undertaking.
In a time where the world feels dark, these guys provide the light to help you through.
Thank you to all involved.
stephanie wright
08:49 19 Sep 25
The team were outstanding from start to finish. We had a reply to our initial email within a couple of hours. We met with Suzy who couldn’t have been kinder to us. She was sympathetic and understating but also practical and supportive to make sure we got exactly what we wanted. The openness and honesty meant the world to me, to know my mom really was being looking after. The work that the team did behind the scenes to support mom was incredible and I’ll be forever grateful to xander for the work he did which meant so much. The whole process was made that little bit easier and we had a beautiful farewell that my mom deserved! I’m not sure we can ever express enough gratitude to the team at a natural undertaking, you helped us through one of the worst times of our lives! Thank you. X
junis harvey
18:15 10 Sep 25
We contacted Natural Undertaking 12 months ago to learn more about this very different funeral company. And when we needed them on the death of my husband Ken in August, they took all the strain and anxiety out of the arrangements that needed to be made.
Fran, Carrie and Suzi are so special. It’s like we were dealing with close friends who had all the time to answer questions and find solutions. Always at the end of the phone and on one occasion going well out of business hours to sort a problem. . All done with kindness, consideration and patience.
I cannot thank the team at Natural Undertaking enough, everyone on that day made such a special effort and my husband’s funeral will leave in my memory a peaceful, calm event, that although very sad was handled with such dignity and professionalism.
Junis Harvey and family.
Fran, Carrie and Suzi are so special. It’s like we were dealing with close friends who had all the time to answer questions and find solutions. Always at the end of the phone and on one occasion going well out of business hours to sort a problem. . All done with kindness, consideration and patience.
I cannot thank the team at Natural Undertaking enough, everyone on that day made such a special effort and my husband’s funeral will leave in my memory a peaceful, calm event, that although very sad was handled with such dignity and professionalism.
Junis Harvey and family.
Christina Darragh
20:24 21 Aug 25
Suzy and everyone at A Natural Undertaking were perfect during the immensely stressful time we experienced when we lost our beloved brother and son. Kind, thoughtful and very adaptable to our needs, they supported and guided us through the process, offering advice and imaginative solutions as we designed the perfect send off for him. There was never any pressure or expectations placed on us, communication lines were always open and we were always kept informed as events unfolded. Everything was clear and transparent and it was easy to build a trusting relationship between us the family and A Natural Undertaking. It never felt that we were organising a rigid or pre-packaged funeral, but one that suited our needs and honoured our brother and his preferences. They are well worth your consideration in your time of need.
Judith Welham
13:29 30 Jul 25
A natural undertaking made making the arrangements for my sisters cremation as pleasant as possible in the saddest of times. From the moment we contacted them to picking up her ashes we were treated sensitively and with compassion. My sister didnt want a ‘funeral’ and we were given options where the family could say goodbye without it having a funereal atmosphere. The white nissan leaf car that was used to take my sister to the crematorium did not make the heart sink like a black hearse. Dealing with the all female staff was comforting as I felt I could relate to them. All the time my sister was with them i felt confident that she would be well looked after. I wouid highly recommend using them.
Frances Carroll
15:53 18 Jun 25
The whole experience of my late husbands natural funeral and burial was peaceful and beautiful thanks to the guidance of Fran my undertaker. The funeral was tailor made to meet our families ideas of what my hubbie would have wanted. Family and friends had a workshop to decorate a cardboard coffin with appropriate images and flowers were added at the grave side. The experience certainly helped the family process their sad loss in a calmer way.
Elaine Woodcroft
12:42 16 Jun 25
We sought a farewell that was as uniquely tailored to my father's spirit as he was himself - a celebration infused with the humor and wit that brought him so much joy. With Kerri and her team's expert guidance, we were able to craft a truly bespoke tribute that beautifully reflected his life and passions. From the nostalgic charm of a Morris Minor to transport my Dad to the irreverent humour of Monty Python, every detail was meticulously woven together to create a heartfelt and humorous sendoff that perfectly captured his essence. Their creativity, attention to detail, and willingness to go above and beyond allowed us to pay tribute to my father's life in a way that was both authentic and uplifting.
I'll be forever grateful to Kerri and her team at A Natural Undertaking for their extraordinary compassion, patience, and understanding during such a difficult time. Their kindness, attention to detail, and gentle handling of the complexities surrounding our loss and his sendoff were truly remarkable.
From the moment I reached out, I felt like I'd encountered angels. They demonstrated unwavering empathy and professionalism, guiding us through a challenging period with thoughtful care. Their dedication to honouring my father's spirit and ensuring a peaceful farewell was deeply moving, and I'll never forget their selfless efforts to make his celebration of life a reflection of who he truly was.
I'll be forever grateful to Kerri and her team at A Natural Undertaking for their extraordinary compassion, patience, and understanding during such a difficult time. Their kindness, attention to detail, and gentle handling of the complexities surrounding our loss and his sendoff were truly remarkable.
From the moment I reached out, I felt like I'd encountered angels. They demonstrated unwavering empathy and professionalism, guiding us through a challenging period with thoughtful care. Their dedication to honouring my father's spirit and ensuring a peaceful farewell was deeply moving, and I'll never forget their selfless efforts to make his celebration of life a reflection of who he truly was.
Nick Griffin
09:08 06 Jun 25
From the moment we first sat down together with Suzy in the light bright environment on Kings Heath we knew we were in safe hands.
Her warmth, honesty and compassion shone through. She helped us to navigate the early days of our grief and to create a celebration of mum’s life that honored her in a personal way.
What Suzy has given us goes well beyond what any of us expected from an undertaker.
Her warmth, honesty and compassion shone through. She helped us to navigate the early days of our grief and to create a celebration of mum’s life that honored her in a personal way.
What Suzy has given us goes well beyond what any of us expected from an undertaker.
David R
18:46 13 May 25
What an amazing service. The team really looked after us in arranging our brothers funeral. Carrie and Co ensured a top class service from our very first phone call to the day of his brilliant send off . With their care, empathy and understanding they made this sad time so much easier for us all. Thank you, thank you, thank you.
Fiona Adams
10:45 09 May 25
My husband has left his body for medical research and wanted the people who knew him to 'have a good lunch' rather than a funeral. Thanks to Carrie and Selly Oak Quakers I managed both - an inspiring Memorial Meeting followed by some excellent food. I didn't have to think about the lunch - Carrie ordered the meal from Milan in Stoney Lane and organised it all for me. It was a very special occasion where people (some of whom had travelled a long way to be there) were able to meet, mix, share stories about Eric and give thanks for his life. Carrie also arranged for the design and printing of material about Eric's life which I know has been widely appreciated by those who could come and those who couldn't. Carrie was serene throughout but I know her legs were paddling fast beneath the still waters. Thank you Carrie.
Fiona Adams, Moseley
Fiona Adams, Moseley
lee bowater
15:42 25 Mar 25
The team at A Natural Undertaking helped make a difficult time for our family much easier with their compassion and kindness. I highly recommend them.
Jo L-D
22:51 20 Mar 25
I recently found myself having to arrange my husband Andy’s funeral at a time when I had become his wife and then his widow within a matter of weeks and at a relatively young age. The prospect of dealing with his funeral arrangements in this situation and when I had not even had time to process his diagnosis, let alone his death, was daunting to say the least.
When I first looked at A Natural Undertaking’s website, I felt instinctively that they would be the right people to support me with this most difficult of tasks. Since then, Fran and her team have proven over and over again that it was the right decision.
I cannot thank Fran enough for her compassion, support, advice, suggestions, recommendations and amazing organisational skills right from my very first contact with her. This continued right up to the day itself, which I would not have been able to get through without Fran’s support. She has been a reliable and reassuring presence during what has been the hardest time in my life.
So many people who attended have commented that they didn’t know that a funeral could be done in such a beautifully non-traditional way, and with such individual and unusual details - from the white car and the beautiful coffin and flowers, even down to Fran’s shoes! Several have even said that it was the best funeral they had ever been to.
The importance of the work that Fran and her team are leading to offer an alternative to the usual grim traditions, and to change the culture and ethos around death and funerals in general, should not be understated.
If you are reading this review because you find yourselves in the unimaginable situation of having to make the final arrangements for someone you love, and you are wondering whether to use A Natural Undertaking: please don’t hesitate. You will not regret it. Fran enabled me to turn my vision for Andy’s perfect send-off into reality and I will be forever grateful.
When I first looked at A Natural Undertaking’s website, I felt instinctively that they would be the right people to support me with this most difficult of tasks. Since then, Fran and her team have proven over and over again that it was the right decision.
I cannot thank Fran enough for her compassion, support, advice, suggestions, recommendations and amazing organisational skills right from my very first contact with her. This continued right up to the day itself, which I would not have been able to get through without Fran’s support. She has been a reliable and reassuring presence during what has been the hardest time in my life.
So many people who attended have commented that they didn’t know that a funeral could be done in such a beautifully non-traditional way, and with such individual and unusual details - from the white car and the beautiful coffin and flowers, even down to Fran’s shoes! Several have even said that it was the best funeral they had ever been to.
The importance of the work that Fran and her team are leading to offer an alternative to the usual grim traditions, and to change the culture and ethos around death and funerals in general, should not be understated.
If you are reading this review because you find yourselves in the unimaginable situation of having to make the final arrangements for someone you love, and you are wondering whether to use A Natural Undertaking: please don’t hesitate. You will not regret it. Fran enabled me to turn my vision for Andy’s perfect send-off into reality and I will be forever grateful.
yvonne BURT
07:57 19 Mar 25
Fran put together the funeral of my son-in-law. She gently supported my daughter giving her options she had not thought about and responding quickly to every question and request asked of her. She gave guidance when appropriate, was completely flexible in her approach, willing to change things at short notice even up to the actual funeral day.
Her emotional support throughout the whole process was unwavering. My daughter travelled next to her husband on his last journey in the non traditional white Nissan with Fran driving and supporting. It was a beautiful funeral remarked on by all who attended.
A Natural Undertaking is a breath of fresh air in an industry stifled by tradition and convention. Their ethical and environmental credentials are impeccable and I cannot praise them highly enough
Her emotional support throughout the whole process was unwavering. My daughter travelled next to her husband on his last journey in the non traditional white Nissan with Fran driving and supporting. It was a beautiful funeral remarked on by all who attended.
A Natural Undertaking is a breath of fresh air in an industry stifled by tradition and convention. Their ethical and environmental credentials are impeccable and I cannot praise them highly enough
Elizabeth R
19:53 04 Mar 25
Carrie and her team have led the funerals of both my parents, and I could not have wished for a more diligent, considerate, kind and efficient service. I can’t recommend them too highly.
Ann Newmark
19:46 03 Mar 25
A Natural Undertaking recently helped me with all the arrangements for the burial of my friend. Carrie was so understanding and did everything she could to ensure that the actual event was just as my friend wanted it to be. She made lots of suggestions to help the service go well and to ensure that those present felt looked after.
Thank you, Carrie.
Thank you, Carrie.
Ralph Woodcroft
14:47 06 Dec 24
A Natural Undertaking organised my brothers funeral which took place on 29/11/2024.They were first class in every respect.I would recommend most highly.
Melanie Smith
17:04 03 Dec 24
I lost my sister earlier this year to an unexpected and terminal illness. I asked Carrie and her colleagues at A Natural Undertaking to take care of the funeral arrangements for my sister, as I was aware of the more personal approach, which lies at the centre of all their service. The circumstances were slightly complicated as my sister passed away in hospital in Manchester and both A Natural Undertaking and I are Birmingham based and the funeral service would take place in Derbyshire. However, none of this was a problem and all the necessary logistics were taken care of seamlessly. I cannot stress how much importance A Natural Undertaking place on their sympathetic and personal approach to dealing with individuals and families in the midst of grief and loss. At every stage they ask exactly what individuals want from the process and go to great lengths to make sure that the wishes of the deceased are also honoured. Carrie and her team looked after every aspect of the process for us and helped with all the formalities but – even more importantly – helped with the emotional process to enable us to give my sister the funeral service that we wanted for her.
Abigail Hall
13:28 03 Dec 24
I couldn’t imagine a more compassionate and professional firm to deal with the whole management of my mother’s funeral. Right from day 1 they provided advice and assurance on everything, from speaking to the coroners office, to helping shape a completely personal service which was absolutely fitting to the individual who was being remembered. Simply put, I could not have done it without them. To have Carrie there on the day of the cremation was such assurance and it went off without a hitch. The 5* rating should be 6* I recommend them so highly.
olly gough
10:17 25 Oct 24
I cannot recommend A Natural Undertaking enough. The support they offered during such a difficult time was exceptional. They made themselves available to us whenever we had any questions and they provided such a high level of care to us as a family and to Mum. They took care of all arrangements so that we didn’t have to worry, and the service on the day was so personal and wonderful.
Susan Hannaby
17:23 11 Oct 24
Hard to put into words the support we had whilst planning a funeral for a 25 year old. We wanted something unique to him. The team supported this every step of the way with their knowledge and experience. They looked after my son prior to the funeral in such a kind compassionate way. My other son visited his brother almost daily.
Callum had a send off he would have himself chosen. What an absolutely wonderful team.
Callum had a send off he would have himself chosen. What an absolutely wonderful team.
Peggy Leung
23:49 25 Jul 24
Thank you Fran and the team for a 5 star service! We couldn’t thank you enough Fran for all your help and support every step of the way throughout this difficult time for my family. You are a caring person in nature, very efficient, sensitive, dedicated individual. We feel so blessed to have you as the funeral director for my mother. It was a beautiful service and a sad day for us. But you and Ruth (the celebrant) have made it so special and a memorable day for my family.
Thank you so much!
Thank you so much!
Ricki Ward
16:33 30 May 24
My wife Kirsty wanted a funeral as individual as she was. I’m so happy we chose A Natural Undertaking to take care of Kirsty’s celebration. Thanks to Suzy and Fran for listening to our ideas and executing them perfectly.
Tom Turner
16:53 23 May 24
A Natural Undertaking couldn’t have been more helpful whilst taking care of my mum. I can’t recommend them highly enough.
Alan Crawford
18:26 02 May 24
Fran is a star. She's a lovely person who supports you brilliantly through the whole process, giving sage advice.
Dahnen Murdanaigum
16:52 20 Apr 24
Losing my mum was difficult enough without the added challenge of organising her funeral. But from the very first phonecall with Fran, her empathy and down to earth approach provided my dad and I with an immediate sense that we were in the right hands. She helped demystify a process that frankly would have been a struggle to navigate ourselves, supporting us every step of the way be that through matching us up with a celebrant (who was great), accommodating our often vacillating opinions, to creating a web page and slideshow, and providing a lovely space for us to come and visit my mum. The end result was a service, or rather a celebration, of my mum that I shall forever remember with a smile. A Natural Undertaking are so good at what they do that I would recommend their services without a moment's hesitation.
Barbara Carter
19:53 14 Mar 24
The team at a natural undertaking provided an absolutely first class service.
From beginning to end, I felt supported and empowered in making the arrangements for my partner. Carrie in particular came up with some beautiful and brilliant suggestions for planning the funeral which made it the very special occasion it finally turned out to be. The whole thing worked wonderfully well and I felt it turned into a pitch perfect tribute to my partner, which I think she would have greatly appreciated.
The feed back I have been getting from many who attended and some who watched remotely has been universally complementary, many saying it's the best funeral they have ever attended! Very highly recommended.
From beginning to end, I felt supported and empowered in making the arrangements for my partner. Carrie in particular came up with some beautiful and brilliant suggestions for planning the funeral which made it the very special occasion it finally turned out to be. The whole thing worked wonderfully well and I felt it turned into a pitch perfect tribute to my partner, which I think she would have greatly appreciated.
The feed back I have been getting from many who attended and some who watched remotely has been universally complementary, many saying it's the best funeral they have ever attended! Very highly recommended.
Lulu Foster-Young
13:15 08 Mar 24
Fantastic service from start to finish. We were looked after by the wonderful Kerri. Cant thank you enough. Much Love, The Youngs xx
Andrew Lillington
17:40 23 Feb 24
Kerri and the team were so helpful with planning my father’s funeral. It was a very difficult and sad time for my Mum. Kerri took away the stress of planning the perfect farewell.
We were so pleased with Dad’s services. Ruth was the celebrant at the crematorium and she told Dad’s story with passion, as if she had known the family her whole life.
I would strongly recommend a Natural Undertaking to any friends and family. Thank you.
We were so pleased with Dad’s services. Ruth was the celebrant at the crematorium and she told Dad’s story with passion, as if she had known the family her whole life.
I would strongly recommend a Natural Undertaking to any friends and family. Thank you.
jayne Harper
06:00 09 Jan 24
We lost our mother in November and decided to use A Natural Undertaking as I had previously been to a funeral directed by them and was impressed. I must say they went above and beyond throughout the whole process which helped us greatly in our grief. The funeral was january 8th the most bespoke beautiful final farewell to our beautiful mom which was exactly what she deserved you helped us do her proud Thank you so much. A special Thank you to Kerry Dunn who was outstanding even working in the background whilst she was unwell herself.I would highly recommend A Natural Undertaking simply the best.
Kay Yardley
14:28 20 Dec 23
A friend recommended A Natural Undertaking, a friend who is very hard to please. He wasn’t wrong to recommend them. Carrie has such a warm and caring character, she is just perfect for taking all of the stress and worry out what is a very emotional and challenging time. Carrie was always very quick to respond to any questions that I had and she was also great for recommending a celebrant and a venue to hold the wake. I wouldn’t hesitate to highly recommend A Natural Undertaking.
Steve Baker
15:20 24 Oct 23
Being independent was a deciding factor the other was meeting Fran who immediately put me at ease at what was a distressing time. If i could i would give more than five stars and a huge thank you from me and my daughter.
Susan Jacobson
07:44 03 Oct 23
Not sure where I start to express how ‘ A Natural Undertaking ‘ helped me through the most difficult time. They put their arms around me, physically and emotionally. Helped me beyond any expectations I may have had from a funeral director. Nothing was too much trouble, even helped resolve my IT issues.
The Celebration of Life for my husband, Simon, was as perfect as it could have been. That was down to A Natural Undertaking. They took care of my husband, and they took care of me too.
My thanks to Fran, Kerri, Carrie and the team.
The Celebration of Life for my husband, Simon, was as perfect as it could have been. That was down to A Natural Undertaking. They took care of my husband, and they took care of me too.
My thanks to Fran, Kerri, Carrie and the team.
Amanda Watkins-Gmail
10:51 18 Aug 23
My mom and I organised my Dad's cremation with Suzy and the team at A Natural Undertaking. They were professionalism embodied, but more importantly at such a sad time, they were understanding, respectful and above all kind. They listened to what we asked for and didn't in anyway push or question our requests. They made everything very clear and easy and our family are grateful for their help and support.
Nicola Jones
19:33 15 Aug 23
Would recommend this funeral director. Nothing was too much trouble. They were very professional and they kept me informed throughout. Their attention to detail was outstanding. Any changes were carried out as requested. The celebrant they recommended could not have been better. They were very caring and my sister had a beautiful send off that she deserved. I wish to express my thanks to all staff at a Natural Undertaking especially Suzy.
Becky Greenhill
19:31 14 Aug 23
When mum passed away at home, it was like handing her to a loving friend. I cannot praise the services provided by a Natural Undertaking enough - caring, compassionate and human. Mum's funeral was exactly as she had planned - a wonderful celebration of her life. Ladies please keep doing what you do, you make such a difference.
Nicky wilson
21:12 13 Jul 23
Fran & her beautiful team , were incredible, they turned the most heartbreaking episode into a heartwarming journey, that none of us could ever have imagined, Fran gently drew our wishes and requests out of us, Thank God she did ! We were so broken ,however Fran & her team managed to created the most powerful memories for us ! Bless you ( angels) thank you
Chris Maciel
17:02 07 Jul 23
Fran and Suzy were angels born to arrange funerals. We needed an undertaker close to our home in Kings Heath. We found them on the internet. From the moment we met them, they made us feel we had made the right choice. Both beautiful women liaised with my son and we all felt the VIP treatment shown and given to us. They treated my husband of 53 years as if he was still alive calling him Edmund instead of deceased. The whole funeral was arranged very efficiently and all the people attending said how lovely it was. I can never ever thank the ladies enough. If ever you need an excellent funeral home please use them. They take a burden of your shoulders with their excellent execution in everything that is needed. God bless them.
Chris Maciel (wife)
Chris Maciel (wife)
Roxsamme Wilson
07:59 26 Jun 23
I cannot praise Fran at A Natural Undertaking enough.
I lost my partner & we have a 3 month old baby together.
Fran knew I wanted his funeral to be very special and different. I had so many questions and requests and she held my hand every step of the way, nothing was too much. She made me feel like part of her family & I will be forever grateful that she helped me through the hardest experience of my life and made such a special send off for my man.
She brought so many ideas to the table, it didn’t feel feel like a funeral, it felt like a magical send off & she lead over 200 motorbikes to the crematorium.
Thank you so much Fran & the team, if I could give more than 5 stars, I’d give you 1000
I lost my partner & we have a 3 month old baby together.
Fran knew I wanted his funeral to be very special and different. I had so many questions and requests and she held my hand every step of the way, nothing was too much. She made me feel like part of her family & I will be forever grateful that she helped me through the hardest experience of my life and made such a special send off for my man.
She brought so many ideas to the table, it didn’t feel feel like a funeral, it felt like a magical send off & she lead over 200 motorbikes to the crematorium.
Thank you so much Fran & the team, if I could give more than 5 stars, I’d give you 1000
Leslie Hughes
23:19 18 Jun 23
I really can’t give the ladies at A Natural Undertaking a high enough review, Fran and the team were absolutely amazing. Nothing was too much trouble in the care of my son Fraser ..from multiple viewings from many members of family and friends to managing an escort of 200 motorcycles to the crematorium. Everything we needed as a family, support, a hug, advice was always there and the surroundings were perfect to make you feel comfortable. Ladies you are all angels ..my son would have appreciated all your attention..thanking you all so very very much .. Leslie ( mom) 🖤x
Simon Howarth
17:01 12 Mar 23
Thank goodness for A Natural Undertaking! Carrie and her team were fantastic throughout, providing my late mom and our family with the sensitive care and consideration required at a difficult time. The whole experience was 1st class, from recommendation of a celebrant to suit the occasion, the florist to provide the perfect flowers through to the order of service, ceremony and wake in celebration of my mom’s life. Thank you so so much. Simon, Richard, Criddy, Jude, Sam, Lulu, Abel, Abi, family and friends.
Chris W
00:33 29 Jan 23
I can't thank A Natural Undertaking enough for the incredible job they did with my dad's funeral. They made everything so easy and stress-free for us during such a difficult time. From their compassionate and understanding staff, to the personal touches that were made to our ceremony, it was truly a meaningful experience that we will never forget. I would highly recommend them to anyone who needs help planning a funeral.
Nigel Lacey
10:47 09 Jan 23
I am so very pleased that we found and chose A Natural Undertaking to arrange mum's funeral service. They were professional, compassionate, supportive and diplomatic throughout and gave good advice. Suzy looked after mum from start to finish and obviously genuinely cares about the service offered. Suzy visited us at home and gave us many helpful ideas and guided us when unsure, making things as easy as possible for us and took a weight off our minds. Equally, their office is light and bright so it did not feel claustrophobic when we had some time sitting with Mum in her casket. The white wicker casket was beautiful and the natural flowers very appropriate.
Suzy was easy to contact and responded very quickly to any queries. We chose a white electric hearse which was obviously quiet and reverential.
We felt fully supported throughout the whole process and could not have asked for anything more. Thank you so much for offering such a vital service with such compassion at a time when people so need your support.
Suzy was easy to contact and responded very quickly to any queries. We chose a white electric hearse which was obviously quiet and reverential.
We felt fully supported throughout the whole process and could not have asked for anything more. Thank you so much for offering such a vital service with such compassion at a time when people so need your support.
Linda Marshall
11:07 10 Oct 22
A Natural Undertaking was recommended to me for my husband’s funeral. I am so grateful - my daughter and I were really happy with the care and attention we received from Suzy. Nothing was too much trouble for her, from the first meeting to the day of the funeral. The service turned out to be exactly what we wanted – non-traditional and personal to our family. We received lots of compliments afterwards, so I want to thank them for brilliant organisation and support, helping us through a very difficult time.
Vishal Tween
14:44 08 Oct 22
I cannot not recommend A Natural Undertaking highly enough! They have been amazing in helping me organise a truly fitting send off for my mother. Fran has been so helpful, kind, understanding and patient with me whilst I fumbled my way through the (new to me) process of organising a funeral, offering superb advice, guidance and reassurances. Thank you for helping us organise the perfect, personal send off!
Lesley Houghton
10:47 21 Sep 22
We were so pleased to have found A Natural Undertaking for Mum's funeral which took place this week and would have no hesitation in recommending them to anyone. A loved one's funeral is so important and the team were able to help us achieve the personal and relaxed one we had hoped for. Carrie came to meet us to make initial arrangements and that made the process so much easier too. They assisted with choice of celebrant and Kathryn Day was also wonderful, both before and on the day. Their web page link is also such a good way of being able to communicate information to friends and family prior to the funeral. Finally, the little white Nissan Leaf was just the right choice. Thank you again to everyone at A Natural Undertaking.
Andy Gudge
13:49 30 Aug 22
My wife of almost 50 years died quite suddenly at the end of July. A Natural Undertaking was recommended to me and from the first conversation we (my daughter and I) had with them to the exchange of emails after the funeral their professionalism, compassion, kindness and understanding was quite admirable and very touching. I cannot recommend them highly enough.
Lorraine Hester
15:12 12 Aug 22
It's hard to put into words how highly I can recommend a natural undertaking. Frans calm, reassuring, knowledgeable advice and support helped us on so many levels throughout the whole process after unexpectedly losing my mum. She managed the whole process often prompting me gently and quickly responding to any queries I had. I knew mum was in a calm, respectful, caring place and this meant so much. Thank you x
Khirstie Bromage
19:28 01 Aug 22
I wanted to say thank you for the care , support and compassion when it came to organising our mums celebration of life service in January.
You went above and beyond to make sure it was perfect for mum. I can’t thank you enough for the care you showed for our autistic sister.
I can’t recommend a natural undertaking enough, arranging a service is so emotional but was made easier by all of you.
Mum would have been proud of everything we were able to do for her.
Thank you so much.
You went above and beyond to make sure it was perfect for mum. I can’t thank you enough for the care you showed for our autistic sister.
I can’t recommend a natural undertaking enough, arranging a service is so emotional but was made easier by all of you.
Mum would have been proud of everything we were able to do for her.
Thank you so much.
Imelda Stevens
14:46 26 Jul 22
Fran & her team - what a find! I had a bespoke structure in my mind for my adored husband’s funeral not knowing if some of it would be possible. A Natural Undertaking made it all possible. Their advice, suggestions & overall approach (calm, quiet, compassionate & empathetic without being in the slightest bit obsequious) illustrated the way forward regarding funeral planning without a doubt. Bern’s Celebration of Life was perfect. “The Celebration by which all others will be measured” & “The best funeral I have ever been to” are just two from a large number of similar comments I received during the days that followed his funeral. Their “non corporate” premises provided an intimate & comfortable environment in which to talk about Bern which made us (myself & Bern’s daughter) feel 100% comfortable in the knowledge that he was in good & caring hands & not just a monetary figure on the bottom profit line. Independent & unique - I cannot recommend them highly enough - they were brilliant!
Jane Summerton
14:43 13 Jul 22
Suzie was very helpful and welcoming and made the situation so much more easier than I was expecting, so different from previous experience with other funeral undertakers.
The communication between Suzie, Westall Park, the celebrant Jess and the flowers from Carole at the Tuckshop was wonderful and I felt very relaxed about the day.
The communication between Suzie, Westall Park, the celebrant Jess and the flowers from Carole at the Tuckshop was wonderful and I felt very relaxed about the day.
Jo Southerton
14:43 25 Jun 22
Can 100% recommend A Natural Undertaking. Having no experience with loss they supported me through the whole process with professionalism and sensitivity. They are such kind sincere people who really care about getting it right. Thank you
Suzanne Lazarus
11:18 22 Jun 22
It is difficult to write a review for such a sad and devastating time as the loss of a loved one but I felt it important to do so as this company, and Fran in particular, were invaluable to my family and I during the most difficult time. If this review helps to direct someone else to their service, and their support, then it is worth it. Fran was not only efficient, knowledgeable and practical in all of her help but treated us all with the most dignity and care. I can safely say that if felt like we were being supported by family. Nothing was too much trouble. Home visits really helped my children be involved, and all options were considered to make my husbands send off personalised, warm and filled with love. I cannot thank them enough.
Adam Jo
08:52 13 May 22
Many thanks to Carrie, Fran and their team for arranging my Nan's funeral. As per her wishes, the funeral was traditional and everything was done to the finest detail with nothing being too much trouble. More importantly, they showed a lot of compassion to the family during such a sad time, and we can't thank them enough. Highly recommended.
L C
09:51 21 Feb 22
A pleasure from the very start to have Fran and Susie in support. We had a calm, quiet approach to the funeral planning, really good advice on all fronts - especially celebrants, venues and much more - which resulted in a sad yet joyous occasion as we said goodbye to Sylvia. This seemed just right for us, a fitting send off and some marvellous memories. This is the way ahead for the funerals and we thoroughly recommend.
wendy beddows
12:51 17 Dec 21
We lost our 30 year old son to a motorbike accident in September and our World fell apart. It was a family member who recommended A Natural Undertaking and I'm so glad she did. Carrie was amazing, so understanding and caring. Nothing was ever to much trouble. Our sons funeral was a very unique one, we tried to do what we thought he would have wanted. It was so difficult trying to think about a decision when your going through the worst time in your life but Carrie made it so much easier. We would recommend A Natural Undertaking 100% they are simply the best.
S J Knight
21:36 11 Nov 21
Carrie & the team at A Natural Undertaking are just absolutely amazing. They conducted my brothers funeral with extremely sincere thoughts, pride & dignity. My brother was a young man when he passed away so needed something to reflect this within his funeral. A Natural Undertaking put us in touch with people to make this unique to him and the send off he deserved, even under strict covid restrictions.
I cannot thank the team enough 🙏🏻
Sarah Knight
I cannot thank the team enough 🙏🏻
Sarah Knight
Matthew Ingram
12:49 09 Sep 21
Natural Undertaking organised both my Mum's and Dad's funeral. With my Mum's (2018) they helped my Dad organise a very personal funeral that aligned with my parent's beliefs and wishes. When my dad passed (2021), we returned to natural to have as similar service as possible.
For both occasions they provided a friendly, compassionate service to help create a celebration of a person's life. They help you understand the options and provide the information you need to create the service you wish to make for your loved one. They are always on hand if you need to make changes or ask questions. I thank Carrie, Roxy, Fran and the rest of their team for all they did for my parents. I would not hesitate to recommend them.
For both occasions they provided a friendly, compassionate service to help create a celebration of a person's life. They help you understand the options and provide the information you need to create the service you wish to make for your loved one. They are always on hand if you need to make changes or ask questions. I thank Carrie, Roxy, Fran and the rest of their team for all they did for my parents. I would not hesitate to recommend them.
Sandra Yates
08:37 28 Aug 21
So glad we found a natural undertaking.
In such a difficult time it was lovely to find such professional and caring people.
Carrie & Fran listened to our wishes and did exactly what we wanted. They found us David the lovely vicar, who, also was caring and compassionate.
After, everyone commented on how smooth things went, and how the day was memorable.
This was an indication of how good a natural undertaking are, and, it gave us comfort to know that we made the right decision in choosing them.
Highly recommended. Five Stars
In such a difficult time it was lovely to find such professional and caring people.
Carrie & Fran listened to our wishes and did exactly what we wanted. They found us David the lovely vicar, who, also was caring and compassionate.
After, everyone commented on how smooth things went, and how the day was memorable.
This was an indication of how good a natural undertaking are, and, it gave us comfort to know that we made the right decision in choosing them.
Highly recommended. Five Stars
Tania Khanahmadi
10:25 26 Jul 21
An amazing and unique service, so glad we found them!
When our mum died, we didn't want a typical funeral. We didn't know what we wanted, but the cliche "celebration of life" was closer to what we wanted than anything else.
Carrie was absolutely amazing. We knew straight away we wanted them after the initial sympathetic conversation.
Carrie is so loving, passionate, caring and helpful. Nothing is too much, she does so much and makes it all look effortless.
She told us we could have whatever we wanted and she helped us give our mum a loving and simple ceremony, with personal touches our mum would have loved, that involved and included all the people she cared about and who cared about her.
Carrie feels more like a friend or a member of the family. She is a beautiful person with a heart of gold, knowledgable and so good at what she does.
Thank you so much Carrie and your fabulous team!
Tania & Helen
When our mum died, we didn't want a typical funeral. We didn't know what we wanted, but the cliche "celebration of life" was closer to what we wanted than anything else.
Carrie was absolutely amazing. We knew straight away we wanted them after the initial sympathetic conversation.
Carrie is so loving, passionate, caring and helpful. Nothing is too much, she does so much and makes it all look effortless.
She told us we could have whatever we wanted and she helped us give our mum a loving and simple ceremony, with personal touches our mum would have loved, that involved and included all the people she cared about and who cared about her.
Carrie feels more like a friend or a member of the family. She is a beautiful person with a heart of gold, knowledgable and so good at what she does.
Thank you so much Carrie and your fabulous team!
Tania & Helen
David Hitchman
11:30 24 Apr 21
We contacted Fran and Carrie after looking at their website. They were very responsive and were happy to make their service fit in with what we wanted for our daughter. Perhaps more importantly, we had confidence that they would properly look after our daughters body. The death of a loved one is always upsetting, but Fran and Carrie and their team made the process easier and made little suggestions along the way which really helped. Our experience of using A Natural Undertaking was a positive one and one that we would recommend to others.
Ray King
04:55 23 May 20
I cannot speak highly enough of A Natural Undertaking. Fran and her whole team provide a very professional and efficient service with the care and compassion which is so important at a time of grief. In such a difficult time of the Covid pandemic, this especially more stressful experience was made easier by their very personal care.
Jamal Shabba
13:43 26 Mar 20
Truly a remarkable company to use for such a horrible time. Their knowledge of the industry provides a lot of comfort and are very willing and happy to move to in keep with requests.
Would recommend them to anyone that should ever have the misfortune of needing them. They genuinely turn a horrible situation into the event the deceased would want it to be.
Would recommend them to anyone that should ever have the misfortune of needing them. They genuinely turn a horrible situation into the event the deceased would want it to be.
Chris Hallmark
08:38 07 Mar 20
Carrie and Fran have built a business that feels genuinely different. They were warm, friendly and very responsive. They wanted to help us create the funeral that was right for our family, and to remember Dad in our warm and slightly quirky way. They even indulged us with the custard jokes. I cannot recommend them more highly and wish them every success with their alternative take on remembrance.
Gillian Washington
18:06 29 Jan 20
A Natural Undertaking is an undertakers with a difference. No stuffy offices with men in black suits. Just lovely helpful and caring people. Lots of choices were available and nothing was too much trouble. We did not feel pressurised or rushed into making decisions. Our whole experience was dealt with total empathy and efficiency. Would highly recommend them. Definitely 5 stars.
Amanda Smart
18:50 20 Jan 20
We were so thankful for all that Carrie, Zed and Fran did to help us through the period following the devastation of Oliver's death. The sense that they really empathised with the pain of what we were going through and their way of guiding us, while encouraging us to do what was most helpful and most reflected Oliver's life was so empowering. You can't re-do a funeral! It was so important to us that it was 'right' and they made that easier at a time when we were struggling to think clearly. The service they provided was so personal and sensitive. Thank you!
James MacLaren
16:04 11 Dec 19
Carrie, Fran and everyone at A Natural Undertaking were fantastic in arranging my Mum's funeral. Carrie was keen right from the start to make sure that everything was just so, despite the fact that we were working on a budget. Everything was clear and well explained (in fact, from beginning to end, communication was exemplary). Fran was fantastic in putting together the order or service as well. They communicated with all of the relevant parties, such that everything came together seamlessly.
I hope that I never need to, but if I need to arrange a funeral again, I won't hesitate to give them a call.
I hope that I never need to, but if I need to arrange a funeral again, I won't hesitate to give them a call.
Elizabeth Logan
06:40 12 Nov 19
I can't speak highly enough of Carrie, Fran and the entire Natural Undertaking team. Their compassion and professionalism were outstanding. The funeral and the celebration of life for my Father-in-Law were just what he and the family wanted, we couldn't have asked for better. The Natural Undertaking team were there for us from the start, from their calm reception area to their suggestions for flowers, locations and support with all those little details - they just smoothed the way. I would recommend them in a heartbeat.
Rachel Gregory
06:45 12 Oct 19
Absolutely wonderful company. Understood our family’s wishes completely. Ethical and their pricing is incredibly fair. Thank you so much for making a difficult time much easier for us.
Rachel Plant
11:40 08 Oct 19
From start to finish Carrie, Fran and zed were the most wonderful undertakers we could have asked for. They were so much more than just funeral directors, they were supportive, respectful and inspiring.
Our family had an idea of what we wanted for Holly's funeral and everyone at A Natural Undertaking helped guide us with her wishes.
Holly wanted a natural burial and it was in her quirky nature to have a creative and diverse farewell which is exactly what she got.
Death and grief is extremely hard especially when a loved one is so young. We felt like we had an opportunity to help others through this process as a result of everything they had to offer us. Our family, our children & friends were all involved (as per our wishes) thanks to the huge effort and organisation of these wonderful people at A Natural Burial.
Thank you so much for everything you did for Holly and family. We will hold you in our hearts forever x
Our family had an idea of what we wanted for Holly's funeral and everyone at A Natural Undertaking helped guide us with her wishes.
Holly wanted a natural burial and it was in her quirky nature to have a creative and diverse farewell which is exactly what she got.
Death and grief is extremely hard especially when a loved one is so young. We felt like we had an opportunity to help others through this process as a result of everything they had to offer us. Our family, our children & friends were all involved (as per our wishes) thanks to the huge effort and organisation of these wonderful people at A Natural Burial.
Thank you so much for everything you did for Holly and family. We will hold you in our hearts forever x
Lisa Small
09:19 02 Jul 19
From our first meeting with Fran to the day of our son's funeral, we were treated with care, empathy, dignity and understanding. The whole team at A Natural Undertaking, Fran, Zed and Carrie, paid attention to the smallest of details in the planning of his funeral, carefully explaining everything to us in a way which was clear but sensitive. Their handling of the arrangements ensured that he had a beautiful and fitting send off. We could not have been given a better level of care, and we would highly recommend them to anyone who wants to give their loved one a unique, individually tailored farewell.
Linda Higgins
18:07 06 May 19
We would like to congratulate Fran and Cassie for looking after our dear friend Joan.
From the start to finish the care, kindness and attention to detail was second to non.
We were given help and support with all the arrangements and we felt that the stress, of loosing a loved one so suddenly, had been taken off our shoulders.
They helped to turn the day into a wonderful tribute to Joan.
We would highly recommend this wonderful service!
From the start to finish the care, kindness and attention to detail was second to non.
We were given help and support with all the arrangements and we felt that the stress, of loosing a loved one so suddenly, had been taken off our shoulders.
They helped to turn the day into a wonderful tribute to Joan.
We would highly recommend this wonderful service!
Chris Lee
15:50 15 Apr 19
The service provided by a Natural Undertaking was perfect.
Fran and Carrie advised and guided us through both the process and the decisions that we needed to make for my father’s funeral with thought and understanding. They advised us what was possible and made constructive suggestions without pressure. They then calmly undertook the organisation of the service itself with calm efficiency despite late inputs from ourselves. The resulting service was both personal and appropriate to say goodbye to my father from myself, our family and his friends.
I was specifically appreciated that Carrie found time to discuss in general the workings of the undertaking business which one at other times have little time or inclination to investigate. It certainly helped me during this time.
I whole heartedly recommend this company.
Fran and Carrie advised and guided us through both the process and the decisions that we needed to make for my father’s funeral with thought and understanding. They advised us what was possible and made constructive suggestions without pressure. They then calmly undertook the organisation of the service itself with calm efficiency despite late inputs from ourselves. The resulting service was both personal and appropriate to say goodbye to my father from myself, our family and his friends.
I was specifically appreciated that Carrie found time to discuss in general the workings of the undertaking business which one at other times have little time or inclination to investigate. It certainly helped me during this time.
I whole heartedly recommend this company.
Jane Arstall
17:19 14 Apr 19
Carrie and Fran are amazing! Nothing is too much trouble for them and they go the extra mile to make sure that people get exactly the funeral they want. We had a big funeral at Cambridge Road Methodist Church and wanted to use a YouTube clip of my husband playing the Birmingham Town Hall organ which had been his special 60th birthday treat. Carrie managed to arrange an audio clip so that everyone heard Mark playing at his own funeral, which made the service really special. I know Mark would have loved the service. Thanks Carrie and Fran - I would recommend you to anyone.
Kamala Kay Mann
05:50 09 Apr 19
Carrie and Frances bought a heart centred approach to a very sad and difficult time with the death of my brother. They organised the funeral in a week and it ran so seemlessly, so smoothly that the image I get when summing up how I feel about their services is a beautiful Swan gently gliding through water. Thier compassion, kindness and ability to listen, guide and respond softens my heart as I write this.
Their attention to detail and having everything covered was such a massive weight off the family’s shoulders. We felt completely held. It seems strange to write this but they were a breath of fresh air to what is in essence is a very difficult time. Thank you so much Carrie and Frances - just like Swans gliding through water, you made a very difficult time seem like a heart centred natural undertaking. K Mann
Their attention to detail and having everything covered was such a massive weight off the family’s shoulders. We felt completely held. It seems strange to write this but they were a breath of fresh air to what is in essence is a very difficult time. Thank you so much Carrie and Frances - just like Swans gliding through water, you made a very difficult time seem like a heart centred natural undertaking. K Mann
Giles Darby
13:40 19 Feb 19
Professional, sensitive, efficient and compassionate from start to finish. Their personal, alternative and fresh approach was exactly what we wanted yet without compromising all the finer arrangement details, which were dealt with perfectly. I can’t recommend them highly enough at what is always a difficult time.
Mike Abrams
17:59 30 Dec 18
A Natural Undertaking were recommended to us following the death of my wife, by a friend who had used them previously. From our first meeting, we felt we were in good hands with a team that could talk us through the complexities of the arrangements and discuss the range of options available to us in a personal and very caring way. Working together we planned a service that included a number of unique elements that reflected the exceptional individual who sadly we were having to lay to rest. On the day, the arrangements worked perfectly and the feedback from friends and relatives who attended has been very positive. I am so glad we worked with A Natural Undertaking - we received a very personal and caring service and the whole team were a pleasure to deal with.
Simon Wilkes
15:16 20 Dec 18
As a family we decided to go forward with a direct cremation and hold our own service outside a church environment. Even though this was with our fathers wishes it is sometimes easy to think you must follow the 'traditional' route. Fran & Carrie were both supportive in helping us ensure the day was the right mix of sadness and celebration. It was the little caring things which made the difference. So if you want the right service without feeling you are still in the 1950s then Natural Undertaking will provide a first class service whether its a simple option like ours or a full bespoke option.
Nerina Villa
11:02 20 Sep 18
Right from my first phone call Fran at A Natural Undertaking was amazing. She was kind, warm and comforting at a time when that is exactly what you need. She gave me wonderful advice and made sure that we were able to create the most wonderful, individual funeral for my mum that still makes me smile when I think of it. They were there at every step of the way with support, advice and practical help. Thank you so much.