How we work at A Natural Undertaking
Our support begins as soon as you request our services, and it’s not just related to arranging the funeral; taking good care of the body of the person who has died, and ensuring family and friends are involved as much as they want to be are important elements of our support.
Every undertaking we commit to is unique; we give as much or as little help as you need. Here’s an overview of how we commonly work:
Meet & Discuss
We meet, wherever works best, to discuss your needs and wishes, providing ideas if required, about the kind of ceremony you might want. We’ll help you complete the appropriate paperwork and we’ll give you an estimate of the complete cost at this point.
Collection & Care of the body
Once you have confirmed that you wish us to undertake on your behalf we will collect the person who has died.
We prefer not to embalm or undertake any other invasive procedure unnecessarily, so the most we will do is wash and dress the person who has died, leaving them in their natural state, ready for you to visit should you so wish.
If you wish to spend time with the person who has died, we have a calm and quiet space at our premises, you just need to let us know when you would like to visit.
Communication
During this period it’s important for us to keep in contact with each other. You may find you change your mind about certain things once you’ve had time to think, we understand, and will always let you know beforehand if there are any deadlines for decisions that can’t be changed. Most of the time however we can remain flexible to help achieve whatever you need.
The Ceremony
Once we’ve confirmed the requirements we can publish a page on our website sharing the details of the funeral and any other relevant information. This is an easy way for your guests to find out all they need to know about the funeral or memorial.
If you would like a celebrant or minister to lead a ceremony then you would meet with them to discuss your wishes and share thoughts and memories of the person who has died. We know alot of wonderful celebrants and ministers so can recommend people if you need us to.
The Funeral
On the day of the funeral we will take the person who has died in our car to the crematorium, burial ground or venue for the service, incorporating any other wishes in relation to the cremation, burial and ceremony as we may have agreed.
Ashes
In the case of a cremation we will deliver the ashes back to you at a convenient time or scatter them as per your wishes.
All of this can be tailored to your needs
You might request an direct cremation, but you might like to wash and dress the person at home, or just have them stay at home one more time before we take them
to the crematorium or place of burial.
You might like to choose a particular style of coffin and arrange some time decorating it with friends and family.
You might like to arrange for different transport; a traditional hearse, or VW camper van for example instead of our own transport.
You might like to lead the ceremony yourself.
You might like to arrange for a memorial website.
Focus attention and money on what’s necessary and important
It's Your Choice
Every undertaking is unique which is why it’s important to us to help you with tailored, creative celebrations in addition to our simple cremation and burial services.
Code of Practice
To read the Code of Practice that as a business we adhere to please click the button below.

Reviews on Google
I'll be forever grateful to Kerri and her team at A Natural Undertaking for their extraordinary compassion, patience, and understanding during such a difficult time. Their kindness, attention to detail, and gentle handling of the complexities surrounding our loss and his sendoff were truly remarkable.
From the moment I reached out, I felt like I'd encountered angels. They demonstrated unwavering empathy and professionalism, guiding us through a challenging period with thoughtful care. Their dedication to honouring my father's spirit and ensuring a peaceful farewell was deeply moving, and I'll never forget their selfless efforts to make his celebration of life a reflection of who he truly was.
Her warmth, honesty and compassion shone through. She helped us to navigate the early days of our grief and to create a celebration of mum’s life that honored her in a personal way.
What Suzy has given us goes well beyond what any of us expected from an undertaker.
Fiona Adams, Moseley
When I first looked at A Natural Undertaking’s website, I felt instinctively that they would be the right people to support me with this most difficult of tasks. Since then, Fran and her team have proven over and over again that it was the right decision.
I cannot thank Fran enough for her compassion, support, advice, suggestions, recommendations and amazing organisational skills right from my very first contact with her. This continued right up to the day itself, which I would not have been able to get through without Fran’s support. She has been a reliable and reassuring presence during what has been the hardest time in my life.
So many people who attended have commented that they didn’t know that a funeral could be done in such a beautifully non-traditional way, and with such individual and unusual details - from the white car and the beautiful coffin and flowers, even down to Fran’s shoes! Several have even said that it was the best funeral they had ever been to.
The importance of the work that Fran and her team are leading to offer an alternative to the usual grim traditions, and to change the culture and ethos around death and funerals in general, should not be understated.
If you are reading this review because you find yourselves in the unimaginable situation of having to make the final arrangements for someone you love, and you are wondering whether to use A Natural Undertaking: please don’t hesitate. You will not regret it. Fran enabled me to turn my vision for Andy’s perfect send-off into reality and I will be forever grateful.
Her emotional support throughout the whole process was unwavering. My daughter travelled next to her husband on his last journey in the non traditional white Nissan with Fran driving and supporting. It was a beautiful funeral remarked on by all who attended.
A Natural Undertaking is a breath of fresh air in an industry stifled by tradition and convention. Their ethical and environmental credentials are impeccable and I cannot praise them highly enough
Thank you, Carrie.
Callum had a send off he would have himself chosen. What an absolutely wonderful team.
Thank you so much!
From beginning to end, I felt supported and empowered in making the arrangements for my partner. Carrie in particular came up with some beautiful and brilliant suggestions for planning the funeral which made it the very special occasion it finally turned out to be. The whole thing worked wonderfully well and I felt it turned into a pitch perfect tribute to my partner, which I think she would have greatly appreciated.
The feed back I have been getting from many who attended and some who watched remotely has been universally complementary, many saying it's the best funeral they have ever attended! Very highly recommended.
We were so pleased with Dad’s services. Ruth was the celebrant at the crematorium and she told Dad’s story with passion, as if she had known the family her whole life.
I would strongly recommend a Natural Undertaking to any friends and family. Thank you.
The Celebration of Life for my husband, Simon, was as perfect as it could have been. That was down to A Natural Undertaking. They took care of my husband, and they took care of me too.
My thanks to Fran, Kerri, Carrie and the team.
Chris Maciel (wife)
I lost my partner & we have a 3 month old baby together.
Fran knew I wanted his funeral to be very special and different. I had so many questions and requests and she held my hand every step of the way, nothing was too much. She made me feel like part of her family & I will be forever grateful that she helped me through the hardest experience of my life and made such a special send off for my man.
She brought so many ideas to the table, it didn’t feel feel like a funeral, it felt like a magical send off & she lead over 200 motorbikes to the crematorium.
Thank you so much Fran & the team, if I could give more than 5 stars, I’d give you 1000
Suzy was easy to contact and responded very quickly to any queries. We chose a white electric hearse which was obviously quiet and reverential.
We felt fully supported throughout the whole process and could not have asked for anything more. Thank you so much for offering such a vital service with such compassion at a time when people so need your support.
You went above and beyond to make sure it was perfect for mum. I can’t thank you enough for the care you showed for our autistic sister.
I can’t recommend a natural undertaking enough, arranging a service is so emotional but was made easier by all of you.
Mum would have been proud of everything we were able to do for her.
Thank you so much.
The communication between Suzie, Westall Park, the celebrant Jess and the flowers from Carole at the Tuckshop was wonderful and I felt very relaxed about the day.
I cannot thank the team enough 🙏🏻
Sarah Knight
For both occasions they provided a friendly, compassionate service to help create a celebration of a person's life. They help you understand the options and provide the information you need to create the service you wish to make for your loved one. They are always on hand if you need to make changes or ask questions. I thank Carrie, Roxy, Fran and the rest of their team for all they did for my parents. I would not hesitate to recommend them.
In such a difficult time it was lovely to find such professional and caring people.
Carrie & Fran listened to our wishes and did exactly what we wanted. They found us David the lovely vicar, who, also was caring and compassionate.
After, everyone commented on how smooth things went, and how the day was memorable.
This was an indication of how good a natural undertaking are, and, it gave us comfort to know that we made the right decision in choosing them.
Highly recommended. Five Stars
When our mum died, we didn't want a typical funeral. We didn't know what we wanted, but the cliche "celebration of life" was closer to what we wanted than anything else.
Carrie was absolutely amazing. We knew straight away we wanted them after the initial sympathetic conversation.
Carrie is so loving, passionate, caring and helpful. Nothing is too much, she does so much and makes it all look effortless.
She told us we could have whatever we wanted and she helped us give our mum a loving and simple ceremony, with personal touches our mum would have loved, that involved and included all the people she cared about and who cared about her.
Carrie feels more like a friend or a member of the family. She is a beautiful person with a heart of gold, knowledgable and so good at what she does.
Thank you so much Carrie and your fabulous team!
Tania & Helen


Would recommend them to anyone that should ever have the misfortune of needing them. They genuinely turn a horrible situation into the event the deceased would want it to be.




I hope that I never need to, but if I need to arrange a funeral again, I won't hesitate to give them a call.



Our family had an idea of what we wanted for Holly's funeral and everyone at A Natural Undertaking helped guide us with her wishes.
Holly wanted a natural burial and it was in her quirky nature to have a creative and diverse farewell which is exactly what she got.
Death and grief is extremely hard especially when a loved one is so young. We felt like we had an opportunity to help others through this process as a result of everything they had to offer us. Our family, our children & friends were all involved (as per our wishes) thanks to the huge effort and organisation of these wonderful people at A Natural Burial.
Thank you so much for everything you did for Holly and family. We will hold you in our hearts forever x


From the start to finish the care, kindness and attention to detail was second to non.
We were given help and support with all the arrangements and we felt that the stress, of loosing a loved one so suddenly, had been taken off our shoulders.
They helped to turn the day into a wonderful tribute to Joan.
We would highly recommend this wonderful service!

Fran and Carrie advised and guided us through both the process and the decisions that we needed to make for my father’s funeral with thought and understanding. They advised us what was possible and made constructive suggestions without pressure. They then calmly undertook the organisation of the service itself with calm efficiency despite late inputs from ourselves. The resulting service was both personal and appropriate to say goodbye to my father from myself, our family and his friends.
I was specifically appreciated that Carrie found time to discuss in general the workings of the undertaking business which one at other times have little time or inclination to investigate. It certainly helped me during this time.
I whole heartedly recommend this company.


Their attention to detail and having everything covered was such a massive weight off the family’s shoulders. We felt completely held. It seems strange to write this but they were a breath of fresh air to what is in essence is a very difficult time. Thank you so much Carrie and Frances - just like Swans gliding through water, you made a very difficult time seem like a heart centred natural undertaking. K Mann



