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Reviews

We lost our mother in November and decided to use A Natural Undertaking as I had previously been to a funeral directed by them and was impressed.

I must say they went above and beyond throughout the whole process which helped us greatly in our grief. The funeral was the most bespoke beautiful final farewell to our beautiful mom which was exactly what she deserved you helped us do her proud. Thank you so much.

A special Thank you to Kerry Dunn who was outstanding even working in the background whilst she was unwell herself.I would highly recommend A Natural Undertaking simply the best.

Jayne, King’s Heath
January 2024

Being independent was a deciding factor the other was meeting Fran who immediately put me at ease at what was a distressing time.

If I could I would give more than five stars and a huge thank you from me and my daughter.

Steve, Bournville
October 2023

My mom and I organised my Dad’s cremation with Suzy and the team at A Natural Undertaking.

They were professionalism embodied, but more importantly at such a sad time, they were understanding, respectful and above all kind. They listened to what we asked for and didn’t in anyway push or question our requests. They made everything very clear and easy and our family are grateful for their help and support.

Amanda, Harborne
September 2023

When mum passed away at home, it was like handing her to a loving friend.

I cannot praise the services provided by a Natural Undertaking enough – caring, compassionate and human.

Mum’s funeral was exactly as she had planned – a wonderful celebration of her life. Ladies please keep doing what you do, you make such a difference.

Becky, Moseley
August 2023

A friend recommended A Natural Undertaking, a friend who is very hard to please. He wasn’t wrong to recommend them.

Carrie has such a warm and caring character, she is just perfect for taking all of the stress and worry out what is a very emotional and challenging time.

Carrie was always very quick to respond to any questions that I had and she was also great for recommending a celebrant and a venue to hold the wake.

I wouldn’t hesitate to highly recommend A Natural Undertaking.

Kay,
December 2023

Not sure where I start to express how A Natural Undertaking helped me through the most difficult time. They put their arms around me, physically and emotionally.

Helped me beyond any expectations I may have had from a funeral director. Nothing was too much trouble, even helped resolve my IT issues.

The Celebration of Life for my husband, Simon, was as perfect as it could have been. That was down to A Natural Undertaking. They took care of my husband, and they took care of me too.

My thanks to Fran, Kerri, Carrie and the team.

Simon,
October 2023

Would recommend this funeral director. Nothing was too much trouble. They were very professional and they kept me informed throughout.

Their attention to detail was outstanding. Any changes were carried out as requested. The celebrant they recommended could not have been better. They were very caring and my sister had a beautiful send off that she deserved.

I wish to express my thanks to all staff at a Natural Undertaking especially Suzy.

Nicola,
August 2023

What they are doing here is amazing.

Mike,
August 2023

Reviews on Google

A Natural Undertaking
5.0
Based on 86 reviews
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Barbara Carter
Barbara Carter
19:53 14 Mar 24
The team at a natural undertaking provided an absolutely first class service.From... beginning to end, I felt supported and empowered in making the arrangements for my partner. Carrie in particular came up with some beautiful and brilliant suggestions for planning the funeral which made it the very special occasion it finally turned out to be. The whole thing worked wonderfully well and I felt it turned into a pitch perfect tribute to my partner, which I think she would have greatly appreciated.The feed back I have been getting from many who attended and some who watched remotely has been universally complementary, many saying it's the best funeral they have ever attended! Very highly recommended.read more
Lulu Foster-Young
Lulu Foster-Young
13:15 08 Mar 24
Fantastic service from start to finish. We were looked after by the wonderful Kerri. Cant... thank you enough. Much Love, The Youngs xxread more
Andrew Lillington
Andrew Lillington
17:40 23 Feb 24
Kerri and the team were so helpful with planning my father’s funeral. It was a very... difficult and sad time for my Mum. Kerri took away the stress of planning the perfect farewell.We were so pleased with Dad’s services. Ruth was the celebrant at the crematorium and she told Dad’s story with passion, as if she had known the family her whole life.I would strongly recommend a Natural Undertaking to any friends and family. Thank you.read more
jayne Harper
jayne Harper
06:00 09 Jan 24
We lost our mother in November and decided to use A Natural Undertaking as I had... previously been to a funeral directed by them and was impressed. I must say they went above and beyond throughout the whole process which helped us greatly in our grief. The funeral was january 8th the most bespoke beautiful final farewell to our beautiful mom which was exactly what she deserved you helped us do her proud Thank you so much. A special Thank you to Kerry Dunn who was outstanding even working in the background whilst she was unwell herself.I would highly recommend A Natural Undertaking simply the best.read more
Kay Yardley
Kay Yardley
14:28 20 Dec 23
A friend recommended A Natural Undertaking, a friend who is very hard to please. He... wasn’t wrong to recommend them. Carrie has such a warm and caring character, she is just perfect for taking all of the stress and worry out what is a very emotional and challenging time. Carrie was always very quick to respond to any questions that I had and she was also great for recommending a celebrant and a venue to hold the wake. I wouldn’t hesitate to highly recommend A Natural Undertaking.read more
Steve Baker
Steve Baker
15:20 24 Oct 23
Being independent was a deciding factor the other was meeting Fran who immediately put me... at ease at what was a distressing time. If i could i would give more than five stars and a huge thank you from me and my daughter.read more
jodie Codling
jodie Codling
20:57 19 Oct 23
Susan Jacobson
Susan Jacobson
07:44 03 Oct 23
Not sure where I start to express how ‘ A Natural Undertaking ‘ helped me through the... most difficult time. They put their arms around me, physically and emotionally. Helped me beyond any expectations I may have had from a funeral director. Nothing was too much trouble, even helped resolve my IT issues.The Celebration of Life for my husband, Simon, was as perfect as it could have been. That was down to A Natural Undertaking. They took care of my husband, and they took care of me too.My thanks to Fran, Kerri, Carrie and the team.read more
Mike Doneghan
Mike Doneghan
22:44 21 Aug 23
What they are doing here is amazing.
Amanda Watkins-Gmail
Amanda Watkins-Gmail
10:51 18 Aug 23
My mom and I organised my Dad's cremation with Suzy and the team at A Natural... Undertaking. They were professionalism embodied, but more importantly at such a sad time, they were understanding, respectful and above all kind. They listened to what we asked for and didn't in anyway push or question our requests. They made everything very clear and easy and our family are grateful for their help and support.read more
Nicola Jones
Nicola Jones
19:33 15 Aug 23
Would recommend this funeral director. Nothing was too much trouble. They were very... professional and they kept me informed throughout. Their attention to detail was outstanding. Any changes were carried out as requested. The celebrant they recommended could not have been better. They were very caring and my sister had a beautiful send off that she deserved. I wish to express my thanks to all staff at a Natural Undertaking especially Suzy.read more
Becky Greenhill
Becky Greenhill
19:31 14 Aug 23
When mum passed away at home, it was like handing her to a loving friend. I cannot praise... the services provided by a Natural Undertaking enough - caring, compassionate and human. Mum's funeral was exactly as she had planned - a wonderful celebration of her life. Ladies please keep doing what you do, you make such a difference.read more
Nicky wilson
Nicky wilson
21:12 13 Jul 23
Fran & her beautiful team , were incredible, they turned the most heartbreaking episode... into a heartwarming journey, that none of us could ever have imagined, Fran gently drew our wishes and requests out of us, Thank God she did ! We were so broken ,however Fran & her team managed to created the most powerful memories for us ! Bless you ( angels) thank youread more
Chris Maciel
Chris Maciel
17:02 07 Jul 23
Fran and Suzy were angels born to arrange funerals. We needed an undertaker close to our... home in Kings Heath. We found them on the internet. From the moment we met them, they made us feel we had made the right choice. Both beautiful women liaised with my son and we all felt the VIP treatment shown and given to us. They treated my husband of 53 years as if he was still alive calling him Edmund instead of deceased. The whole funeral was arranged very efficiently and all the people attending said how lovely it was. I can never ever thank the ladies enough. If ever you need an excellent funeral home please use them. They take a burden of your shoulders with their excellent execution in everything that is needed. God bless them.Chris Maciel (wife)read more
Roxsamme Wilson
Roxsamme Wilson
07:59 26 Jun 23
I cannot praise Fran at A Natural Undertaking enough.I lost my partner & we have a 3... month old baby together.Fran knew I wanted his funeral to be very special and different. I had so many questions and requests and she held my hand every step of the way, nothing was too much. She made me feel like part of her family & I will be forever grateful that she helped me through the hardest experience of my life and made such a special send off for my man.She brought so many ideas to the table, it didn’t feel feel like a funeral, it felt like a magical send off & she lead over 200 motorbikes to the crematorium.Thank you so much Fran & the team, if I could give more than 5 stars, I’d give you 1000read more
Leslie Hughes
Leslie Hughes
23:19 18 Jun 23
I really can’t give the ladies at A Natural Undertaking a high enough review, Fran and... the team were absolutely amazing. Nothing was too much trouble in the care of my son Fraser ..from multiple viewings from many members of family and friends to managing an escort of 200 motorcycles to the crematorium. Everything we needed as a family, support, a hug, advice was always there and the surroundings were perfect to make you feel comfortable. Ladies you are all angels ..my son would have appreciated all your attention..thanking you all so very very much .. Leslie ( mom) 🖤xread more
Simon Howarth
Simon Howarth
17:01 12 Mar 23
Thank goodness for A Natural Undertaking! Carrie and her team were fantastic throughout,... providing my late mom and our family with the sensitive care and consideration required at a difficult time. The whole experience was 1st class, from recommendation of a celebrant to suit the occasion, the florist to provide the perfect flowers through to the order of service, ceremony and wake in celebration of my mom’s life. Thank you so so much. Simon, Richard, Criddy, Jude, Sam, Lulu, Abel, Abi, family and friends.read more
Chris W
Chris W
00:33 29 Jan 23
I can't thank A Natural Undertaking enough for the incredible job they did with my dad's... funeral. They made everything so easy and stress-free for us during such a difficult time. From their compassionate and understanding staff, to the personal touches that were made to our ceremony, it was truly a meaningful experience that we will never forget. I would highly recommend them to anyone who needs help planning a funeral.read more
Nigel Lacey
Nigel Lacey
10:47 09 Jan 23
I am so very pleased that we found and chose A Natural Undertaking to arrange mum's... funeral service. They were professional, compassionate, supportive and diplomatic throughout and gave good advice. Suzy looked after mum from start to finish and obviously genuinely cares about the service offered. Suzy visited us at home and gave us many helpful ideas and guided us when unsure, making things as easy as possible for us and took a weight off our minds. Equally, their office is light and bright so it did not feel claustrophobic when we had some time sitting with Mum in her casket. The white wicker casket was beautiful and the natural flowers very appropriate.Suzy was easy to contact and responded very quickly to any queries. We chose a white electric hearse which was obviously quiet and reverential.We felt fully supported throughout the whole process and could not have asked for anything more. Thank you so much for offering such a vital service with such compassion at a time when people so need your support.read more
Linda Marshall
Linda Marshall
11:07 10 Oct 22
A Natural Undertaking was recommended to me for my husband’s funeral. I am so grateful -... my daughter and I were really happy with the care and attention we received from Suzy. Nothing was too much trouble for her, from the first meeting to the day of the funeral. The service turned out to be exactly what we wanted – non-traditional and personal to our family. We received lots of compliments afterwards, so I want to thank them for brilliant organisation and support, helping us through a very difficult time.read more
Vishal Tween
Vishal Tween
14:44 08 Oct 22
I cannot not recommend A Natural Undertaking highly enough! They have been amazing in... helping me organise a truly fitting send off for my mother. Fran has been so helpful, kind, understanding and patient with me whilst I fumbled my way through the (new to me) process of organising a funeral, offering superb advice, guidance and reassurances. Thank you for helping us organise the perfect, personal send off!read more
Lesley Houghton
Lesley Houghton
10:47 21 Sep 22
We were so pleased to have found A Natural Undertaking for Mum's funeral which took place... this week and would have no hesitation in recommending them to anyone. A loved one's funeral is so important and the team were able to help us achieve the personal and relaxed one we had hoped for. Carrie came to meet us to make initial arrangements and that made the process so much easier too. They assisted with choice of celebrant and Kathryn Day was also wonderful, both before and on the day. Their web page link is also such a good way of being able to communicate information to friends and family prior to the funeral. Finally, the little white Nissan Leaf was just the right choice. Thank you again to everyone at A Natural Undertaking.read more
Andy Gudge
Andy Gudge
13:49 30 Aug 22
My wife of almost 50 years died quite suddenly at the end of July. A Natural Undertaking... was recommended to me and from the first conversation we (my daughter and I) had with them to the exchange of emails after the funeral their professionalism, compassion, kindness and understanding was quite admirable and very touching. I cannot recommend them highly enough.read more
Lorraine Hester
Lorraine Hester
15:12 12 Aug 22
It's hard to put into words how highly I can recommend a natural undertaking. Frans calm,... reassuring, knowledgeable advice and support helped us on so many levels throughout the whole process after unexpectedly losing my mum. She managed the whole process often prompting me gently and quickly responding to any queries I had. I knew mum was in a calm, respectful, caring place and this meant so much. Thank you xread more
Khirstie Bromage
Khirstie Bromage
19:28 01 Aug 22
I wanted to say thank you for the care , support and compassion when it came to... organising our mums celebration of life service in January.You went above and beyond to make sure it was perfect for mum. I can’t thank you enough for the care you showed for our autistic sister.I can’t recommend a natural undertaking enough, arranging a service is so emotional but was made easier by all of you.Mum would have been proud of everything we were able to do for her.Thank you so much.read more
Imelda Stevens
Imelda Stevens
14:46 26 Jul 22
Fran & her team - what a find! I had a bespoke structure in my mind for my adored... husband’s funeral not knowing if some of it would be possible. A Natural Undertaking made it all possible. Their advice, suggestions & overall approach (calm, quiet, compassionate & empathetic without being in the slightest bit obsequious) illustrated the way forward regarding funeral planning without a doubt. Bern’s Celebration of Life was perfect. “The Celebration by which all others will be measured” & “The best funeral I have ever been to” are just two from a large number of similar comments I received during the days that followed his funeral. Their “non corporate” premises provided an intimate & comfortable environment in which to talk about Bern which made us (myself & Bern’s daughter) feel 100% comfortable in the knowledge that he was in good & caring hands & not just a monetary figure on the bottom profit line. Independent & unique - I cannot recommend them highly enough - they were brilliant!read more
Jane Summerton
Jane Summerton
14:43 13 Jul 22
Suzie was very helpful and welcoming and made the situation so much more easier than I... was expecting, so different from previous experience with other funeral undertakers.The communication between Suzie, Westall Park, the celebrant Jess and the flowers from Carole at the Tuckshop was wonderful and I felt very relaxed about the day.read more
Jo Southerton
Jo Southerton
14:43 25 Jun 22
Can 100% recommend A Natural Undertaking. Having no experience with loss they supported... me through the whole process with professionalism and sensitivity. They are such kind sincere people who really care about getting it right. Thank youread more
Suzanne Lazarus
Suzanne Lazarus
11:18 22 Jun 22
It is difficult to write a review for such a sad and devastating time as the loss of a... loved one but I felt it important to do so as this company, and Fran in particular, were invaluable to my family and I during the most difficult time. If this review helps to direct someone else to their service, and their support, then it is worth it. Fran was not only efficient, knowledgeable and practical in all of her help but treated us all with the most dignity and care. I can safely say that if felt like we were being supported by family. Nothing was too much trouble. Home visits really helped my children be involved, and all options were considered to make my husbands send off personalised, warm and filled with love. I cannot thank them enough.read more
Adam Jo
Adam Jo
08:52 13 May 22
Many thanks to Carrie, Fran and their team for arranging my Nan's funeral. As per her... wishes, the funeral was traditional and everything was done to the finest detail with nothing being too much trouble. More importantly, they showed a lot of compassion to the family during such a sad time, and we can't thank them enough. Highly recommended.read more
L C
L C
09:51 21 Feb 22
A pleasure from the very start to have Fran and Susie in support. We had a calm, quiet... approach to the funeral planning, really good advice on all fronts - especially celebrants, venues and much more - which resulted in a sad yet joyous occasion as we said goodbye to Sylvia. This seemed just right for us, a fitting send off and some marvellous memories. This is the way ahead for the funerals and we thoroughly recommend.read more
wendy beddows
wendy beddows
12:51 17 Dec 21
We lost our 30 year old son to a motorbike accident in September and our World fell... apart. It was a family member who recommended A Natural Undertaking and I'm so glad she did. Carrie was amazing, so understanding and caring. Nothing was ever to much trouble. Our sons funeral was a very unique one, we tried to do what we thought he would have wanted. It was so difficult trying to think about a decision when your going through the worst time in your life but Carrie made it so much easier. We would recommend A Natural Undertaking 100% they are simply the best.read more
S J Knight
S J Knight
21:36 11 Nov 21
Carrie & the team at A Natural Undertaking are just absolutely amazing. They conducted my... brothers funeral with extremely sincere thoughts, pride & dignity. My brother was a young man when he passed away so needed something to reflect this within his funeral. A Natural Undertaking put us in touch with people to make this unique to him and the send off he deserved, even under strict covid restrictions.I cannot thank the team enough 🙏🏻Sarah Knightread more
Matthew Ingram
Matthew Ingram
12:49 09 Sep 21
Natural Undertaking organised both my Mum's and Dad's funeral. With my Mum's (2018) they... helped my Dad organise a very personal funeral that aligned with my parent's beliefs and wishes. When my dad passed (2021), we returned to natural to have as similar service as possible.For both occasions they provided a friendly, compassionate service to help create a celebration of a person's life. They help you understand the options and provide the information you need to create the service you wish to make for your loved one. They are always on hand if you need to make changes or ask questions. I thank Carrie, Roxy, Fran and the rest of their team for all they did for my parents. I would not hesitate to recommend them.read more
Sandra Yates
Sandra Yates
08:37 28 Aug 21
So glad we found a natural undertaking.In such a difficult time it was lovely to find... such professional and caring people.Carrie & Fran listened to our wishes and did exactly what we wanted. They found us David the lovely vicar, who, also was caring and compassionate.After, everyone commented on how smooth things went, and how the day was memorable.This was an indication of how good a natural undertaking are, and, it gave us comfort to know that we made the right decision in choosing them.Highly recommended. Five Starsread more
Tania Khanahmadi
Tania Khanahmadi
10:25 26 Jul 21
An amazing and unique service, so glad we found them!When our mum died, we didn't want... a typical funeral. We didn't know what we wanted, but the cliche "celebration of life" was closer to what we wanted than anything else.Carrie was absolutely amazing. We knew straight away we wanted them after the initial sympathetic conversation.Carrie is so loving, passionate, caring and helpful. Nothing is too much, she does so much and makes it all look effortless.She told us we could have whatever we wanted and she helped us give our mum a loving and simple ceremony, with personal touches our mum would have loved, that involved and included all the people she cared about and who cared about her.Carrie feels more like a friend or a member of the family. She is a beautiful person with a heart of gold, knowledgable and so good at what she does.Thank you so much Carrie and your fabulous team!Tania & Helenread more
David Hitchman
David Hitchman
11:30 24 Apr 21
We contacted Fran and Carrie after looking at their website. They were very responsive... and were happy to make their service fit in with what we wanted for our daughter. Perhaps more importantly, we had confidence that they would properly look after our daughters body. The death of a loved one is always upsetting, but Fran and Carrie and their team made the process easier and made little suggestions along the way which really helped. Our experience of using A Natural Undertaking was a positive one and one that we would recommend to others.read more
Ray King
Ray King
04:55 23 May 20
I cannot speak highly enough of A Natural Undertaking. Fran and her whole team provide a... very professional and efficient service with the care and compassion which is so important at a time of grief. In such a difficult time of the Covid pandemic, this especially more stressful experience was made easier by their very personal care.read more
Jamal Shabba
Jamal Shabba
13:43 26 Mar 20
Truly a remarkable company to use for such a horrible time. Their knowledge of the... industry provides a lot of comfort and are very willing and happy to move to in keep with requests. Would recommend them to anyone that should ever have the misfortune of needing them. They genuinely turn a horrible situation into the event the deceased would want it to be.read more
Chris Hallmark
Chris Hallmark
08:38 07 Mar 20
Carrie and Fran have built a business that feels genuinely different. They were warm,... friendly and very responsive. They wanted to help us create the funeral that was right for our family, and to remember Dad in our warm and slightly quirky way. They even indulged us with the custard jokes. I cannot recommend them more highly and wish them every success with their alternative take on remembrance.read more
Gillian Washington
Gillian Washington
18:06 29 Jan 20
A Natural Undertaking is an undertakers with a difference. No stuffy offices with men in... black suits. Just lovely helpful and caring people. Lots of choices were available and nothing was too much trouble. We did not feel pressurised or rushed into making decisions. Our whole experience was dealt with total empathy and efficiency. Would highly recommend them. Definitely 5 stars.read more
Amanda Smart
Amanda Smart
18:50 20 Jan 20
We were so thankful for all that Carrie, Zed and Fran did to help us through the period... following the devastation of Oliver's death. The sense that they really empathised with the pain of what we were going through and their way of guiding us, while encouraging us to do what was most helpful and most reflected Oliver's life was so empowering. You can't re-do a funeral! It was so important to us that it was 'right' and they made that easier at a time when we were struggling to think clearly. The service they provided was so personal and sensitive. Thank you!read more
James MacLaren
James MacLaren
16:04 11 Dec 19
Carrie, Fran and everyone at A Natural Undertaking were fantastic in arranging my Mum's... funeral. Carrie was keen right from the start to make sure that everything was just so, despite the fact that we were working on a budget. Everything was clear and well explained (in fact, from beginning to end, communication was exemplary). Fran was fantastic in putting together the order or service as well. They communicated with all of the relevant parties, such that everything came together seamlessly.I hope that I never need to, but if I need to arrange a funeral again, I won't hesitate to give them a call.read more
Elizabeth Logan
Elizabeth Logan
06:40 12 Nov 19
I can't speak highly enough of Carrie, Fran and the entire Natural Undertaking team. ... Their compassion and professionalism were outstanding. The funeral and the celebration of life for my Father-in-Law were just what he and the family wanted, we couldn't have asked for better. The Natural Undertaking team were there for us from the start, from their calm reception area to their suggestions for flowers, locations and support with all those little details - they just smoothed the way. I would recommend them in a heartbeat.read more
Rachel Gregory
Rachel Gregory
06:45 12 Oct 19
Absolutely wonderful company. Understood our family’s wishes completely. Ethical and... their pricing is incredibly fair. Thank you so much for making a difficult time much easier for us.read more
Rachel Plant
Rachel Plant
11:40 08 Oct 19
From start to finish Carrie, Fran and zed were the most wonderful undertakers we could... have asked for. They were so much more than just funeral directors, they were supportive, respectful and inspiring. Our family had an idea of what we wanted for Holly's funeral and everyone at A Natural Undertaking helped guide us with her wishes. Holly wanted a natural burial and it was in her quirky nature to have a creative and diverse farewell which is exactly what she got.Death and grief is extremely hard especially when a loved one is so young. We felt like we had an opportunity to help others through this process as a result of everything they had to offer us. Our family, our children & friends were all involved (as per our wishes) thanks to the huge effort and organisation of these wonderful people at A Natural Burial.Thank you so much for everything you did for Holly and family. We will hold you in our hearts forever xread more
Lisa Small
Lisa Small
09:19 02 Jul 19
From our first meeting with Fran to the day of our son's funeral, we were treated with... care, empathy, dignity and understanding. The whole team at A Natural Undertaking, Fran, Zed and Carrie, paid attention to the smallest of details in the planning of his funeral, carefully explaining everything to us in a way which was clear but sensitive. Their handling of the arrangements ensured that he had a beautiful and fitting send off. We could not have been given a better level of care, and we would highly recommend them to anyone who wants to give their loved one a unique, individually tailored farewell.read more
Linda Higgins
Linda Higgins
18:07 06 May 19
We would like to congratulate Fran and Cassie for looking after our dear friend... Joan.From the start to finish the care, kindness and attention to detail was second to non. We were given help and support with all the arrangements and we felt that the stress, of loosing a loved one so suddenly, had been taken off our shoulders. They helped to turn the day into a wonderful tribute to Joan.We would highly recommend this wonderful service!read more
Chris Lee
Chris Lee
15:50 15 Apr 19
The service provided by a Natural Undertaking was perfect.Fran and Carrie advised and... guided us through both the process and the decisions that we needed to make for my father’s funeral with thought and understanding. They advised us what was possible and made constructive suggestions without pressure. They then calmly undertook the organisation of the service itself with calm efficiency despite late inputs from ourselves. The resulting service was both personal and appropriate to say goodbye to my father from myself, our family and his friends.I was specifically appreciated that Carrie found time to discuss in general the workings of the undertaking business which one at other times have little time or inclination to investigate. It certainly helped me during this time.I whole heartedly recommend this company.read more
Jane Arstall
Jane Arstall
17:19 14 Apr 19
Carrie and Fran are amazing! Nothing is too much trouble for them and they go the extra... mile to make sure that people get exactly the funeral they want. We had a big funeral at Cambridge Road Methodist Church and wanted to use a YouTube clip of my husband playing the Birmingham Town Hall organ which had been his special 60th birthday treat. Carrie managed to arrange an audio clip so that everyone heard Mark playing at his own funeral, which made the service really special. I know Mark would have loved the service. Thanks Carrie and Fran - I would recommend you to anyone.read more
Kamala Kay Mann
Kamala Kay Mann
05:50 09 Apr 19
Carrie and Frances bought a heart centred approach to a very sad and difficult time with... the death of my brother. They organised the funeral in a week and it ran so seemlessly, so smoothly that the image I get when summing up how I feel about their services is a beautiful Swan gently gliding through water. Thier compassion, kindness and ability to listen, guide and respond softens my heart as I write this. Their attention to detail and having everything covered was such a massive weight off the family’s shoulders. We felt completely held. It seems strange to write this but they were a breath of fresh air to what is in essence is a very difficult time. Thank you so much Carrie and Frances - just like Swans gliding through water, you made a very difficult time seem like a heart centred natural undertaking. K Mannread more
Giles Darby
Giles Darby
13:40 19 Feb 19
Professional, sensitive, efficient and compassionate from start to finish. Their... personal, alternative and fresh approach was exactly what we wanted yet without compromising all the finer arrangement details, which were dealt with perfectly. I can’t recommend them highly enough at what is always a difficult time.read more
Mike Abrams
Mike Abrams
17:59 30 Dec 18
A Natural Undertaking were recommended to us following the death of my wife, by a friend... who had used them previously. From our first meeting, we felt we were in good hands with a team that could talk us through the complexities of the arrangements and discuss the range of options available to us in a personal and very caring way. Working together we planned a service that included a number of unique elements that reflected the exceptional individual who sadly we were having to lay to rest. On the day, the arrangements worked perfectly and the feedback from friends and relatives who attended has been very positive. I am so glad we worked with A Natural Undertaking - we received a very personal and caring service and the whole team were a pleasure to deal with.read more
Simon Wilkes
Simon Wilkes
15:16 20 Dec 18
As a family we decided to go forward with a direct cremation and hold our own service... outside a church environment. Even though this was with our fathers wishes it is sometimes easy to think you must follow the 'traditional' route. Fran & Carrie were both supportive in helping us ensure the day was the right mix of sadness and celebration. It was the little caring things which made the difference. So if you want the right service without feeling you are still in the 1950s then Natural Undertaking will provide a first class service whether its a simple option like ours or a full bespoke option.read more
Nerina Villa
Nerina Villa
11:02 20 Sep 18
Right from my first phone call Fran at A Natural Undertaking was amazing. She was kind,... warm and comforting at a time when that is exactly what you need. She gave me wonderful advice and made sure that we were able to create the most wonderful, individual funeral for my mum that still makes me smile when I think of it. They were there at every step of the way with support, advice and practical help. Thank you so much.read more
More reviews
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I really can’t give the ladies at A Natural Undertaking a high enough review, Fran and the team were absolutely amazing.

Nothing was too much trouble in the care of my son Fraser … from multiple viewings from many members of family and friends to managing an escort of 200 motorcycles to the crematorium.

Everything we needed as a family, support, a hug, advice was always there and the surroundings were perfect to make you feel comfortable.

Ladies you are all angels … my son would have appreciated all your attention … thanking you all so very very much … Leslie (mom) 🖤x

Leslie, Wythall
June 2023

Thank you to Fran for absolutely everything you did for my Mom’s funeral. You really helped a truly difficult time bearable with your kindness and empathy.

The service was truly lovely and the slideshow of her photos was just perfect. From the first interaction I knew I had made the right choice using you.

I couldn’t have asked for anything more. Thank you again for everything. You did my Mom proud.  Thank you X

Charlotte, Kings Norton
March 2023

Absolutely professional.

Very warming in your time of sadness. Would definitely reccommend.

Dad had a great send off. Thank You.

Debbie, Kings Heath

February 2023

Thank you so much for your genuine kindness and professionalism. It is to your great credit that I am able to write at all in a time of great distress for me personally. I thank you all on behalf of my whole family and friends. I cannot really praise you all enough for the wonderful way you arranged and managed everything which was the utmost that we all could have wished for. It is rare to come across such humanity, consideration and thoughtfulness and we all wish everyone at A Natural Undertaking the very, very best fortune for the future. I feel that someone above has chosen you for your vocation. With heartfelt gratitude to you all. 

Ray, Gloucester

From when we first spoke to Fran and Carrie we knew our daughter, Jen, was being looked after by people who were interested in her and wanted to understand what she and we would want. Their approach was both compassionate and creative as they enabled and supported us to think of all the ways we could participate in saying our painful and so important goodbyes to Jen such as dressing her and bringing her coffin into the chapel. They were honest with us in all their dealings both practical and emotional and we trusted them implicitly with our daughter. Life without Jen is very tough but they gave us some control and participation in our reluctant goodbyes and we can’t thank them enough.  

Cathy and John, Nuneaton

The funeral was as we had hoped and Maryvonne would have approved. It was in the gentle and personal style that she wished for as well as how she wanted her death and burial to be part of a natural process. Your help and support throughout were invaluable. As Magali, our daughter remarked, you respected the way we planned the service and were always very discreetly in the background, but ready to offer advice or step in when help was needed at some of the crucial moments. The feeling that there were caring and competent professionals there every step of the way makes the difficult journey less daunting. Many of our friends asked afterwards, ‘who were those remarkable young women?’.

Once again, a sincere thank-you from all the family. We were lucky to find out about your service via the internet, but as word of mouth spreads I am sure many will be asking for your help in the future. 

Edmond, Selly Oak

I have to say whenever I think about the funeral they are always such happy thoughts of a wonderful and memorable day. And if anyone asks me about it I am so enthusiastic about telling the story including the two lovely ladies who made it all happen! Forever grateful and so appreciate your kindness and all the extra little touches, going out of your way for us. Can never thank you enough, all my love. 

Alie, Oldbury

It was so refreshing to meet you and your team , I just wish it had been under different circumstances. Thank you so so much for all your blessed help and support . I don’t know AT ALL how I would have coped with out you . I think he went off in such a loving and special way that all who miss him felt pleased in the knowledge that we all took a part and did our best to send him to the other life in a ‘heaven on earth way ‘ and I think in a manner that will heal our hurts knowing that he would have been pleased and touched by all the living hands with him that day. Truely …if you should ever need support either in a personal or professional way I’m there for you , and I know a few others who would be honoured to help you. Thank you , thank you …you did a magnificent job xxx 

Mary, Balsall Heath

Thank you so much for your help with the organisation of Dad’s funeral. It went really well and was everything that we wanted it to be. Mum was really pleased with it. You were both great and it felt like we were working with a couple of friends (competent and trustworthy friends). Dad would have loved it and he would have enjoyed meeting you both, It was also great to support a small local business run by women and I would definitely recommend you to other people.  

Sally, Moseley

Kevin and I just want to thank you so much for the wonderful celebration of John’s life. John must have guided me to  you and Fran, and Ellie.  John could not have wished for a better send off into the next world. I cried for most of the night, but I think that most of that was because of the Beautiful farewell.

Everyone agreed that this would have been John’s way, and  Kevin and I thank you so much, with all my heart 

Jan, Kings Norton

I’ve been working with A Natural Undertaking in Kings Heath a lot recently – really lovely women with a passion for getting funerals just right. So many things about standard funerals just don’t flex enough to suit the individual – it’s so nice to see undertakers who really go the extra mile to do just that. Three cheers for Carrie and Fran! 

Carole Patilla

Tuckshop Flowers

Carrie and Fran are not your traditional men in black directing funerals. From the moment they answered a call to the days after the funeral they offered calm and care. They take time to talk things through face-to-face and explore different options, right up to just before the funeral. I wanted to be personally involved in picking up my late dad and bringing him to the site of the funeral – they enabled that too. 

James D Sidaway, Singapore

Fran & her beautiful team were incredible, they turned the most heartbreaking episode into a heartwarming journey, that none of us could ever have imagined.

Fran gently drew our wishes and requests out of us, Thank God she did! We were so broken, however Fran & her team managed to created the most powerful memories for us! Bless you (angels) thank you

Nicky,
July 2023

I can’t thank A Natural Undertaking enough for the incredible job they did with my dad’s funeral.

They made everything so easy and stress-free for us during such a difficult time. From their compassionate and understanding staff, to the personal touches that were made to our ceremony, it was truly a meaningful experience that we will never forget. I would highly recommend them to anyone who needs help planning a funeral.

Chris

January 2023

A Natural Undertaking was recommended to me for my husband’s funeral. I am so grateful – my daughter and I were really happy with the care and attention we received from Suzy.

Nothing was too much trouble for her, from the first meeting to the day of the funeral. The service turned out to be exactly what we wanted – non-traditional and personal to our family.

We received lots of compliments afterwards, so I want to thank them for brilliant organisation and support, helping us through a very difficult time.

Linda

October 2022

I would like to thank you for organising the perfect day for Paul’s send off. We have had so much feedback from his friends to say how wonderful the service was and that they especially liked how they were involved in decorating his coffin. Many commented on how they had never attended a service like it before and I truly believe people will now start to consider a natural burial as an alternative. Thank you for making it a day of celebration instead of a sombre occasion. 

Sue, Shirley

I just wanted to say how delighted myself and everyone who came to Alan’s funeral was with all your care and attention. I have received so many comments on how much they ‘enjoyed’ the occasion! Many people have said they would like that sort of funeral for themselves, what a lovely experience it was for the children who came, and that it was the best funeral they had ever attended. 

Jennie, Evesham

My mother had wanted no fuss, no funeral, no family, and had hoped to give her body to medical science followed by a cremation.  Sadly due to the timing of her death just prior to Christmas, schools were out and her body sadly unable to be kept over the holidays.  This left us with the task of finding a dignified and private cremation.  Up stepped A Natural Undertaking, who were fantastic from the time I first explained what I was looking for, through to a cremation itself held in Nottingham.  Their sensitivity was exactly what was needed, and even over Christmas they were able to keep in touch and arrange all that needed to happen.  All the stress was taken out of the funeral process, and my mother’s ultimate wish was met perfectly.

Thank you so much for your dignity and professionalism, and we wish you and your business success for the future 

Andy, Bloxham

I often think of your kindness and would like to thank you for the efficient and caring way you organised my father’s  funeral and cremation. Your excellent advice and kindness were invaluable at this difficult time; we would certainly recommend you to everyone 

Carolyn, Harborne

I cannot sing your praises enough, both professionally and personally. You provided a magnificent and fitting farewell for my father which he would have been proud of. His friends watched in Spain and had nothing but praise for the whole ceremony and were so pleased to have been able to be included via the webcast 

Nina, Boston

We were all incredibly happy with the service and all of the arrangements. We honestly don’t feel it could have gone any better. All the elements were perfect and Dad would have absolutely loved it. It was overwhelmingly sad but overwhelmingly joyful. Two sides of the same coin of course. You and Fran were so wonderful and gave us exactly the right amount of support, information and confidence to do what we wanted to do to make it right for us. Thank you. Thank you.

Nina, Bromsgrove

I really appreciated your help and advice. From the first contact, home visits, our meeting at Cafe to my husbands cremation, I felt support from you. You even made me laugh.

You’re very good professionals in your business. I will advise you to everybody who will need the perfect funeral directors 

Renata, Wolverhampton

I was one of the attendees at my neighbour, Chris’ funeral and wanted to say thank you.  I was  kindly invited by his wife to the funeral of a very lovely man. I found the whole service very moving and very personal. It showed infinitely more about the man than a traditional service. I pray that when I pass I may be treated with the same level of care that you afforded Chris. Thank you 

D.R. , Northfield

I just wanted to say a big thank you for yesterday. It was beautiful and really did us all proud. Having that freedom to do what we really wanted made for a truly fitting farewell. I really admire what you are doing but that aside I felt we received a truly professional yet friendly service. Lots of love xxxxx 

Sarah, Kings Heath

My thanks to Fran and to the sympathetic approach of A Natural Undertaking.

It was a very special day and a very special funeral for a very special person. At no stage did I feel that I had let go of Julie – I felt totally connected with her from the day of her passing until the day that we said our last goodbyes.

Jim, Kings Heath

You really made a difference to all of us during a dreadful situation. Your approach meant such a lot. You really have got it right. Thanks for everything – including the hugs

Jude and Steve, Moseley

Thank goodness for A Natural Undertaking!

Carrie and her team were fantastic throughout, providing my late mom and our family with the sensitive care and consideration required at a difficult time.

The whole experience was 1st class, from recommendation of a celebrant to suit the occasion, the florist to provide the perfect flowers through to the order of service, ceremony and wake in celebration of my mom’s life.

Thank you so so much. Simon, Richard, Criddy, Jude, Sam, Lulu, Abel, Abi, family and friends.

Simon, King’s Heath
April 2023

Suzy, Dan and all the staff at A Natural Undertaking made a terrible time a bit more bearable.

You were enormously helpful to us in planning the funeral of my husband, when we were feeling stunned and so devastated.

Thank you for taking such good care of his body (and of us too). You helped us to make his funeral humane, dignified and so full of warmth and I appreciate the work that you do so much.

Celia, Stirchley
February 2023

I cannot not recommend A Natural Undertaking highly enough!

They have been amazing in helping me organise a truly fitting send off for my mother. Fran has been so helpful, kind, understanding and patient with me whilst I fumbled my way through the (new to me) process of organising a funeral, offering superb advice, guidance and reassurances.

Thank you for helping us organise the perfect, personal send off!

Vishal,

October 2022

When we started this journey I never imagined I would be able to feel the way I do today. Your care and encouragement to do what we felt was right has been a breath of fresh air. It has made Mum’s death such a positive and empowering experience and you gave us the confidence and strength to do things we might never have otherwise dreamt of doing.
Being able to have Mum at home yesterday to complete her flowers and spend time with the family was a fitting start to the days proceedings. Your recommendation to use Ruth was the final piece in the jigsaw, helping us to provide a perfect celebration of  Mum’s life.
I cannot thank you both enough for the time and  care you have given to us all.

Stephanie, Sutton Coldfield

Our family called on the services of A Natural Undertaking last month when my sister-in-law Wynne died unexpectedly.  We knew her wish was to have a woodland burial but her sudden death meant that no plans were in place and we had to start right at the beginning to find not only a suitable site for her grave but a fitting memorial service to celebrate her life.

Fran and Carrie helped us navigate our way through all the necessary procedures with a gentle, sympathetic and yet supremely professional touch.  Through their network of suppliers they handled everything from selecting a beautiful coffin to printing invitations and service programmes to flowers for the tables at the memorial event.  The whole day was absolutely pitch perfect and summed up by one of the family referring to our floral posies as “Wynne in a vase”.

I cannot recommend A Natural Undertaking highly enough. Thank you Fran and Carrie for helping us to give Wynne the funeral and memorial celebration she deserved. 

Ann, Cambridge

Fran and Carrie have to be the best undertakers – ever.  They arranged a funeral for my brother exactly to my and my brothers wishes even though it was unconventional and green.  They just did everything we needed from the coffin to the commemoration to the catering and the green burial.  I cannot recommend them highly enough. 

Peter, Cheddar

The Good Funeral Guide has observed the development of A Natural Undertaking from concept to launch. From the start we have felt certain that Carrie and Fran are winners. Here are two highly bright, capable women who have an informed understanding of the needs of bereaved people today. This is an ethical, emotionally intelligent  business run by exceptional people who deal transparently and charge fairly. The people of Birmingham are very lucky to have them. 

Charles Cowling

The Good Funeral Guide

With calm professionalism and understanding you enabled me to choose the way my mother would have wished to be remembered and organised all the elements necessary. My wife Eileen and I felt you were both with us all the way, and constantly working in our interests.  You went out of your way to ensure we were informed and supported 

Mike, Walsall

I was not able to attend my sister in-law’s funeral in the UK as my son was too young to fly from NZ. I had daily contact with my mother and father in-law who told me every day they visited how truly fantastic they were to them in their time of need. It is such a relief to know there are organisations like A Natural Undertaking with such understanding and compassionate people who can support families through the hardest times of their lives. It made all the difference to know that whilst I couldn’t be there to support them myself, there were others who knew exactly what to say, and do, when they needed it. I heard of such understanding and how they handled every step of the way with such delicacy that you know that Fran and Carrie are not just operating a funeral directors but this is a true vocation for them. 

Megan, New Zealand

I just want to thank you again for the wonderful service you provided for Mum today – I can’t find the words to express the gratitude that we all feel.

Everyone said ‘that was the most perfect & wonderful funeral they had ever attended’ (that says a lot when my one Uncle is over 80!) They had no idea that there was ‘another way’ to say goodbye & all agreed that they would choose this in the future.

Honestly everyone was ‘blown away’ by you girls & everything you did 

Ree, Wolverhampton

The most respectful, unhurried, beautiful send off. If only more people knew they had these choices. I was really happy to be part of it and to witness what fantastic work you do.

Ruth Graham, Sutton Coldfield

Celebrant

Please feel free to call us to discuss your situation and see how we might help: 0121 444 0437

20 Comments

  1. Ree & pete hickman

    We searched the internet for a more natural way to say goodbye to Our aunt – she led a simple life and would not have wanted a Formal cremation. When We found the website of ‘a natural undertaking’ We were Elated & knEw they would look after aunt.
    From the minute We met carrie we knew she cared deeply not only about our needs but also About what our aunt would have wanted. Carrie was professional, honest & so kind, she helped us through all the formalities and kept us informed as the process of direct cremation proceeded.
    It was so nice to discuss everything face to face in our own home.
    the whole experience has been a breath of fresh air and i can highly recommend Them – whatever your needs.
    Thank you so much for everything – God bless
    Xxxxx

    Reply
    • david hindson

      when someone close to you dies, you really need a friend.
      carrie and fran are the best friends you never knew you had. they are like no funeral directors i have met. do men in black suits give you a hug, because that’s exactly what carie and fran do.
      They will take care of everthing and charge a very fair price.
      thank you for being there.

      Reply
  2. Helen Saunders

    A Natural Undertaking are the best funeral directors. Fran and Carrie are both very supportive and empathetic and could not do enough to help us to plan our mothers funeral. They facilitated us in achieving the kind of send off Mum would have loved. Nothing was too much ` even chasing the coroner and GP to rush through the delayed death certificate in time for the funeral! They are exceptionally charismatic and discrete ` Mum would have loved them. I cannot thank them enough for delivering the kind of funeral we could only have dreamed of . Thank you both so much xx

    Reply
  3. Rosanna Bulmer

    When I heard about Fran and Carrie at A Natural Undertaking I was delighted, as I knew they could offer just what I was looking for. my boyfriend, Andrew, would not have wanted a formal cremation. He would have wanted to keep things as Natural and simple as possible.
    When I spoke to Fran she explained about direct cremations. She was so helpful, caring and supportive. She listened as I talked endlessly about Andrew and helped me to make choices which we agreed would be in keeping with his wishes. She kept me informed at every stage of the proceedings and helped to guide me through the sad and painful process of saying goodbye.
    Fran and Carrie were so compassionate and understanding that I could rest assured that they would care for Andrew with dignity and respect.
    Thank you so much for everything.
    Rosanna xx

    Reply
  4. Mike Brampton

    Within minutes of my first conversation with Fran, I knew I had found the right people to help me with my Mom’s funeral.
    Empathetic, compassionate, interested (in both my Mom and myself), professional, supportive, caring , helpful, friendly, efficient.
    Fran and Carrie assembled a dream team with Ruth the Celebrant to help send Mom off in a sympathetic and slightly kooky way, which reflected and celebrated my Mom.
    They respected some quite different requests, got involved and made some fantastic suggestions of their own culminating in a memorable and in many ways happy day which celebrated Moms life. Everyone commented saying the whole occasion was very much my Mom and I am very grateful.
    You made a tough time, very easy, thank you

    Reply
  5. aisha satchell

    I’m back in the warmth and sunshine of the UAE so feel ready to sing the praises of Fran and Carrie for the warmth and sensitivity that they showed in their dealings with my family and me.
    They have just the right balance of professionalism and empathy resulting in a funeral service which was unique to our family and felt like the right farewell for my Mum and my children’s Grandmother.
    Thankyou

    Reply
  6. Clive Hingley

    I would have no hesitation in recommending A Natural Undertaking. I received a first class service from them. Carrie, who arranged my mother’s funeral, was friendly and empathetic and really took time to listen to my requests. I was very impressed by her organisational skills and by the fact that I was always kept ‘in the loop’ by e-mail and telephone conversations. The funeral itself went very smoothly and A Natural Undertaking played a key role in helping to make such a sad occasion a more bearable one for me. My heartfelt thanks go to everyone at A Natural Undertaking and I wish you every success in the future.

    Reply
  7. Diane Tranter

    I can’t thank Fran and Carrie enough for the way they helped me through a very difficult time. From the first phone call to the delivery of my husbands ashes Fran was there organising everything for me. I let her know what type of funeral my husband had asked for she organised everything. The funeral itself whas beautiful, just what my husband wanted. i wish Fran and Carrie every success in the future.

    Reply
  8. Anna

    ‘A Natural Undertaking’
    We were fortunate to find ‘A Natural Undertaking’ last November when we were faced with unenviable task of organising our fathers funeral/send off.
    Fran & Carrie were amazing. Their attention to detail and compassionate approach was excellent.
    They provided us with a wealth of options and choices assuring us we could have the ceremony we wanted. Most importantly they listened to our wishes and took an interest in our father as a person. They were genuine with their kindness and were able to make recommendations to suit our needs not theirs.
    It was not a traditional service, our father did not want this. He wanted something to suit his quirky character which reflected his love of life. They ensured his final send off was everything he wanted.
    He was treated with dignity and respect which gave us great comfort.
    Fran & Carrie were very supportive So important at such a time. It was refreshing to meet such professionals who genuinely cared and are so passionate about providing a good service/experience.
    I have recommended them to several people, one lady has used their service since, she too was really happy to have found them. A breath of fresh air to find such an outstanding company who accommodate your wishes.
    They really deserve credit for their bespoke service which is personalised, compassionate and to a very high standard.
    I really hope they receive the recognition they deserve which will enable them to continue with their excellent business.
    Our father had the send off he desired which gave his 3 daughters some comfort at a very difficult time.
    Thank you Fran & Carrie xx

    Reply
  9. Brian

    Just wanted to thank Fran and Carrie for a job well done. We were really impressed by the personal touch and professionalism they showed and wouldn’t hesitate to recommend A NATURAL UNDERTAKING as they were so accommodating in every regard. Friendly and attentive, Fran was wonderful from start to finish and managed to give us just what we wanted. Thanks very much Fran, was much appreciated x

    Reply
  10. Nigel

    It has been a couple of days since the funeral of my wife and at this incredibly difficult time i have spent so much of it talking to people who have said how wonderful the funeral was. I had an idea of what i wanted but Fran and Carrie were amazing from the second i met them. Firstly they comforted me that this was about what my wife and I wanted and that was the most important thing for me. They let me tell them my ideas, they didn’t question them, they supported my ideas and also added other ideas that were just perfect. They took so much time listening and understanding my wife, who she was to me and my family. I honestly feel that they got to know my wife really well. They supported us as a family leading the service but were always there to back us up all the way. They kept us updated at every stage and I was truly comforted that my wife was in their care and that she was safe.
    Nothing was any trouble to them and i felt like we were a team all working for the same thing.
    I had an opportunity to speak to someone who worked at the crematorium the day after the funeral and he said how much he enjoyed working with Fran and Carrie and he was sure that if they could do their job for free then they would, that he, as do i, truly believe that as sad as the occasion is, they love their work, take it personally and work incredibly hard for what the family want.
    I cant say i have ever recommended a funeral company but if i was asked i would very very strongly recommend Fran and Carrie, they are beautiful people, so nice, so gentle and i feel honored that i have had the chance to spend time with them and truly understand and see that a funeral can be anything you want it to be to express your final wishes in a way that is so important to you at the final farewell.
    Thank you so much, i shall never ever forget that you made it happen for me to say a final farewell to my true love and soul mate in the most beautiful way, you made that happen.

    Reply
  11. Stuart

    When my wife passed away, I started off by simply searching the internet for local funeral directors. As soon as I came across the ‘A Natural Undertaking’ website, I knew that this was what myself and my daughters were looking for. Carrie and Fran were thoroughly professional throughout the whole process but in a very kind, compassionate and caring way. Following the funeral, I have spoken to many of the people who attended and, without exception, they were all impressed with the ceremony. This was due in large part to Carrie, Fran and also Marie, the celebrant whom they suggested. I wouldn’t hesitate to recommend ‘A Natural Undertaking’ to anyone who finds themselves in the unenviable position of having to organise a loved one’s funeral.
    Thank you, Carrie and Fran xx

    Reply
  12. Alison heath

    Dear Carrie, Fran and Zed,
    we wanted to pass on a huge thank you for looking after our mom so well , and making everything so easy for us at this really difficult time. Frank and all the family really appreciated your kindness ,attention to detail and simply caring , making it the perfect send off for the most important person in our lives , kindest regards from Frank, Jane, Alison, Andy and Liz xx

    Reply
  13. Wali Taylor

    Thank you so much for all you did for us and for mom, I know you went the extra mile for us again and again. One love Wali and Prue.

    Reply
  14. Sandra ROLLAND

    My father was english, but I m french! Fran and Carrie have been very helpful in that difficult moment. I could feel they really wanted to guide us. Let me (and my sibblings) choose telling us what we need to know and adviced us when We didn t know what was the best. I trust in them, just speaking on the phone and by mail (at 11pm!!!) without seing them before the burial. My english uncle who was also in contact with them was also glad we chose them. And the personns who came at the burrial said it was the best funeral they ve been to.Thank you Fran and Carry. I can t compare to others funeral companies but I m sure you re nicely different!

    Reply
  15. Shirley

    Carrie was just what I needed when dealing with the shock of my husband’s death. The care and friendship we received to encourage us to do what felt right for us as a family was generous and professional at all times. We were not rushed, but helped to plan just what we wanted. Putting us in touch with Jess, the celebrant, was crucial in making the day very special. My husband would have loved it, and we were able to say our goodbyes in the most loving way, surrounded by the things he enjoyed and the people he loved. Thank you a natural undertaking, you are doing the people of Birmingham a brilliant service.

    Reply
  16. Bev Sokolowski

    when my best friend lost her beloved husband I mentioned that I had read about the fantastic Fran and Carrie at a natural undertaking in the local free Moseley mag – I was fascinated by their philosophy and they seemed to offer a more individual and humane service. Since that beautiful service, two more of my friends have used their services and have been incredibly impressed. In December my beloved brother in law died after a terrible 18-month journey battling MND, requiring us to give him around the clock nursing. Fran and Carrie managed to support us through the church service and then the bureaucratic nightmare of returning Norm to Jamaica for burial. Without drawing breath and with no time to grieve we then had to refocus our attention on to our beautiful brother Rob who had a short journey – 10 weeks from diagnosis to death. Rob had 7 weeks of no support from his GP and we had to fight for any help – only at the end of his days did Rob get a visit from his GP and we could action the district nurses and rapid response team – within a few days Rob was in St Marys Hospice and we literally camped out until he died peacefully. From the initial chat in their lovely premises we knew we had the right people – humorous, empathic and so compassionate – we also had a laugh too and Fran and Carrie treated Rob with total respect and dignity – we were helped through all the process and we were consulted at every stage – Fran advised us throughout but what she didn’t know, she found out. The service was beautiful and was all about Rob. There were about 200 people present which was amazing and there was such an eclectic mix of people, from Rob’s school friends to Netball teammates and football teammates to musicians. We wanted them to leave the service thinking “I didn’t know that about Rob…” and from people’s comments, we were successful in achieving that aim. The white leaf hearse epitomises the aesthetically beautiful but simple philosophy behind a natural undertaking and exactly fitted Rob’s character and outlook. After the service, Fran and Carrie are continuing to support us to take Rob’s ashes back to his mum in Italy to be laid to rest with his Dad. Rob’s mum could not be with Rob as she is herself blind and disabled and Fran ensured that we were able to communicate everything to Dianne as effectively as possible in order to relieve her suffering. There are absolutely no words to describe what a difference Fran and Carrie made – they have never been hardened by their business and were very moved themselves at the funeral and we felt as if we were all in it together as friends. They made sure that we were able to give Rob an appropriate and beautiful send-off. I am so happy that I picked up that magazine and randomly read the article, retaining the number just in case I needed to use them. Their work is so important and goes way beyond what can be expected – thank you so much ladies xxx

    Reply
  17. Jackie Lee

    I would totally recommend Natural Undertaking for their empathy, support and total professionalism. From our first meeting, Fran supported us at a very difficult time to organise a wonderful farewell to my father, celebrating his life with family and friends in a way that he would have totally approved of. I really appreciate the time and effort she took to get every detail right, from producing the order of service, to the service itself and right through to the engraving on the casket for father’s ashes. Fran, Carrie and Zed provide a brilliant service at a very stressful time in people’s lives. Thank you so much

    Reply
  18. Sam

    We first heard of ‘A Natural Undertaking’ when our friend passed away 2 years ago. We visited him and were very pleased to see that his funeral arrangements had been organised with such simplicity. We decided then that should we ever need this service we would approach ‘A Natural Undertaking’. Sadly our Father passed away 2 weeks ago and this company was the first that came to mind. We were very impressed by their professionalism, support and empathy, particularly given the immense pressure they must be under during the pandemic. Fran and Carrie did a great job and were happy to help us follow our religious traditions/customs. Fran and team were present on the day and ensured everything ran smoothly. Keep up the great work! Thank you so much

    Reply
  19. Tina

    I recently used this company for my mother’s funeral and I would like to highly recommend them.

    At a time when I was sad, venerable and overwhelmed Fran and her team showed compassion, transparency and professionalism through a process that felt personal to myself and also the team.

    It was a difficult time but the care and consideration that they showed to my mother and the family was priceless. Through them I was able to navigate easily through the painful process and give my mother the wonderful send off that she deserved.

    Reply

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